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LinkedIn Learning

有效倾听

via LinkedIn Learning

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Overview

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倾听是一项关键技能，但很少有人接受过正式训练。本课程将教你如何评估你现有的倾听技巧，理解有效倾听的挑战，让你成为更好的倾听者，更好的同事、导师和朋友。

Syllabus

介绍
  • 欢迎
  • 充分利用这门课
评估倾听技巧
  • 概述：五大倾听重点的技巧
  • 回想细节
  • 理解重点
  • 评估内容
  • 心领神会
  • 同理心
  • 每个情境选择最佳倾听方式
应对倾听挑战
  • 内在干扰
  • 一心多用
  • 注意力分散
  • 信息超载
  • 不恰当反应
有效倾听行为
  • 有效倾听行为的介绍
  • 明确倾听角色
  • 注意非语言暗示
  • 保持沉默
  • 释义倾听内容
  • 情绪匹配和投射
  • 有效倾听的实行
总结
  • 设定倾听目标

Taught by

Brenda Bailey-Hughes and Tatiana Kolovou

Reviews

4.7 rating at LinkedIn Learning based on 79 ratings

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