Google IT Support

Google via Coursera Professional Certificate

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Overview

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Prepare for a career in the high-growth field of IT, no experience or degree required. Get professional training designed by Google and get on the fast-track to a competitively paid job. There are over 295,000 open jobs in IT support with a median entry-level salary of $65,000 in the U.S.¹ Upon completion, you can directly apply for jobs with Google and over 150 U.S. employers, including Deloitte, Target, Verizon, and of course, Google. Additionally, all of Google Career Certificates include an optional course, Accelerate Your Job Search with AI. This course empowers you to navigate your job search efficiently and confidently, guiding you to use AI to create a job search plan, professional pitch, resume, and more. 75% of certificate graduates report a positive career outcome (e.g., new job, promotion, or raise) within six months of completion² This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both. This program is ACE® approved—when you complete, you can earn up to 15 college credits, the equivalent of 5 college courses at bachelor’s degree level. If you’re interested in building on your IT foundations, check out the Google IT Automation with Python Professional Certificate. Check out all Google Career Certificates here. ¹Lightcast™ U.S. Job Postings (2024: Jan. 1, 2024 - Dec. 31, 2024). ²Based on program graduate survey, United States 2022

Syllabus

Course 1: Technical Support Fundamentals
Course 2: The Bits and Bytes of Computer Networking
Course 3: Operating Systems and You: Becoming a Power User
Course 4: System Administration and IT Infrastructure Services
Course 5: IT Security: Defense against the digital dark arts

Courses

3 reviews
22 hours 36 minutes
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This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We’ll give you some background of encryption algorithms and how they’re used to safeguard data. Then, we’ll dive into the three As of information security: authentication, authorization, and accounting. We’ll also cover network security solutions, ranging from firewalls to Wifi encryption options. The course is rounded out by putting all these elements together into a multi-layered, in-depth security architecture, followed by recommendations on how to integrate a culture of security into your organization or team. At the end of this course, you’ll understand: ● how various encryption algorithms and techniques work as well as their benefits and limitations. ● various authentication systems and types. ● the difference between authentication and authorization. ● how to evaluate potential risks and recommend ways to reduce risk. ● best practices for securing a network. ● how to help others to grasp security concepts and protect themselves. ● new AI skills from Google experts to help complete IT tasks.
3 reviews
23 hours 57 minutes
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This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster. By the end of this course you’ll be able to: ● utilize best practices for choosing hardware, vendors, and services for your organization ● understand how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers ● understand how to make the most of the cloud for your organization ● manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP ● choose and manage the tools that your organization will use ● backup your organization’s data and know how to recover your IT infrastructure in the case of a disaster ● utilize systems administration knowledge to plan and improve processes for IT environments
9 reviews
18 hours 59 minutes
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In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting
4 reviews
1 day 3 hours 41 minutes
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Through a combination of video lectures, demonstrations, and hands-on practice, this course will teach learners about the main components of an operating system and how to perform critical tasks like managing software and users and configuring hardware. By the end of this course you’ll be able to: ● navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter ● set up users, groups, and permissions for account access ● install, configure, and remove software on the Windows and Linux operating systems ● configure disk partitions and filesystems ● understand how system processes work and how to manage them ● work with system logs and remote connection tools ● utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role
5 reviews
21 hours 49 minutes
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This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting. By the end of this course, you’ll be able to: ● describe computer networks in terms of a five-layer model ● understand all of the standard protocols involved with TCP/IP communications ● grasp powerful network troubleshooting tools and techniques ● learn network services like DNS and DHCP that help make computer networks run ● understand cloud computing, everything as a service, and cloud storage
0 reviews
6 hours 6 minutes
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All Google Career Certificates now include an optional course, Accelerate Your Job Search with AI. This course was designed by experts at Google and informed by employers, workforce nonprofits, and educational institutions, to help you navigate your path to your next role more efficiently and confidently. No matter where you are on your job search journey—whether you're just starting out, seeking a new challenge, or ready for your next career move—this course is for everyone. You’ll get practical job search strategies and learn how to leverage AI tools (like Gemini and NotebookLM) to uncover your most valuable skills, create a job search plan, manage your applications, and practice for interviews. You’ll walk away with a personalized job search portfolio to help you stand out to employers, including a resume, career identity statement, job search plan tracker, and more. No previous AI experience is required.