This course includes
- 3 days of live, project-based training from experts
- Proprietary workbook included
- Verified digital certificate of completion
- Learn at an accredited institution
- Credits: 1.8 CEUs
- Small class sizes
Unlock your ability to lead effectively with this in-depth course. Learn the difference between leading and managing, explore proven techniques to communicate effectively, think strategically, and move from a reactive environment to a proactive one.
Target Audience
Supervisors, managers, branch chiefs, division heads, and professionals in influential positions.
What You'll Learn at a Glance
- Apply principles and styles of leadership.
- Practice risk and conflict management.
- Empower and delegate to others.
- Effectively set goals.
Course Syllabus
Module 1: What Is a Leader?
- Define leadership as a process of influencing followers toward goals; identify core characteristics of effective leaders.
- Explore the four leadership principles—Inspiration, Motivation, Influence, Persuasiveness—and the behaviors behind them (e.g., role modeling, integrity, coaching).
- Determine your leadership style using a strategic/contingency approach (SLTi); practice Kouzes & Posner’s five key team leadership behaviors.
- Differentiate leaders from managers/supervisors and connect leadership with agency resources, SMART goals, and performance expectations.
Module 2: Leading One’s Followers
- Understand sources of power (legitimate, reward, coercive, expert, referent, information) and when to use each.
- Apply influencing strategies beyond “leading by example,” including inspirational appeal, consultation, exchange, personal appeal, pressure, and coalition tactics.
- Energize the workforce using equity-based motivation and a practical job aid to tailor motivators to individuals.
- Delegate versus empower—grant authority and responsibility appropriately; recognize the profile of empowered employees and when empowerment fits.
- Develop people through mentoring and coaching; strengthen collaboration and professionalism using the Professional Maturity model, Magnification model, and the Four Agreements.
Module 3: The Leader’s Environment
- Set direction with the “5 Questions Every Leader Must Ask” and become a visionary—clarify vision vs. mission vs. objectives.
- Design and communicate vision through the vision process: conceptualize → develop → communicate → align → refine.
- Use systems thinking to anticipate unintended consequences (inputs, throughputs, outputs, outcomes) across the organization.
- Think strategically about the external environment and conduct a S.W.O.T.T. analysis to guide action.
- Foster a learning organization and lead change with strong communication skills, including active listening, feedback, and nonverbal awareness.
