Service Level Agreements Courses and Certifications

Packt

ServiceNow System Administrator from Zero to Hero

31 ratings at Coursera

Master ServiceNow administration: configure UI, manage applications, automate workflows, set up SLAs, implement ACLs, create service catalogs, generate reports, and optimize knowledge bases for efficient IT service delivery.

• Coursera
• 5 hours 18 minutes
• Self-Paced
• Paid Course

Azure Fundamentals (Live Online)

22 ratings at CourseHorse

Learn foundational level knowledge on Azure concepts, core Azure services, core solutions and management tools, general security and network security.

• CourseHorse
• 12 hours
• Self-Paced
• $999.00

Codio

Cloud Computing Primer: Infrastructure as a Service (IaaS)

21 ratings at Coursera

Explore cloud computing basics and IaaS fundamentals through hands-on, self-paced learning. Gain practical knowledge on adoption strategies, providers, and deployment techniques.

• Coursera
• 6 hours 47 minutes
• Self-Paced
• Paid Course

Cybersecurity Planning and Policy

Master cybersecurity policy design and incident response strategies to protect organizational assets and ensure operational continuity through comprehensive planning frameworks.

• edX
• 4 weeks, 2-4 hours/week
• Self-Paced
• Free Online Course (Audit)

HubSpot

Sales Enablement

Develop a marketing-driven sales enablement strategy, aligning teams, connecting with buyers, using content effectively, and leveraging automation tools for continued customer success.

• Coursera
• 1 day 3 hours 2 minutes
• Self-Paced
• Paid Course

Coursera

Draft Commercial Contracts: Checklists

Master systematic contract review using predefined checklists to extract critical commercial terms, pricing schedules, SLAs, and penalties from supplier agreements efficiently.

• Coursera
• 1 hour 48 minutes
• Self-Paced
• Paid Course

Coursera

Automate Data Workflows with Airflow Excellence

Master production-ready Apache Airflow workflows with automated retry mechanisms, SLA monitoring, and parameterized pipelines for bulletproof data engineering reliability.

• Coursera
• 1 hour 23 minutes
• Self-Paced
• Paid Course

(ISC)²

Moving to the Cloud

Master a strategic four-phase approach to cloud migration, focusing on security, risk assessment, organizational needs, and provider evaluation for successful enterprise transformation.

• Coursera
• 5 hours 57 minutes
• Self-Paced
• Paid Course

Coursera

Hands-On Automation with n8n & Workato

Master automated workflow orchestration using n8n and Workato to eliminate manual document routing, implement resilient error handling, and optimize AI classification for IT operations.

• Coursera
• 2 hours 49 minutes
• Self-Paced
• Paid Course

Packt

IT Service Management: Career Guide

Discover IT service management fundamentals, career paths, and certifications to enhance organizational efficiency and advance your professional development in this strategic field.

• Coursera
• 8 hours 14 minutes
• Self-Paced
• Paid Course

Coursera

Deploy & Optimize ML Services Confidently

Master production ML deployment with FastAPI, CI/CD automation, and performance monitoring to build scalable inference services meeting 100ms SLA targets.

• Coursera
• 2 hours 29 minutes
• Self-Paced
• Paid Course

Coursera

Analyze Supplier Performance: Boost Success

Master supplier performance analysis to identify compliance issues, calculate financial impacts, and conduct data-driven reviews for maximum contract value.

• Coursera
• 1 hour 29 minutes
• Self-Paced
• Paid Course

Packt

Practical IT Service Management

Master IT service management with ITIL framework principles, covering incident, problem, and change management to optimize service delivery and align IT operations with business goals.

• Coursera
• 13 hours
• Self-Paced
• Paid Course

Packt

SLIs and SLOs Demystified

Discover how to design and implement Service Level Indicators and Objectives to measure, manage, and optimize system reliability through hands-on workshops and real-world scenarios.

• Coursera
• 22 hours 48 minutes
• Self-Paced
• Paid Course

Credential

IBM IT Support

Develop job-ready IT support skills in hardware, software, networking, cybersecurity, and cloud computing. Gain hands-on experience, earn an IBM Professional Certificate, and prepare for CompTIA certification exams.

• Coursera
• 39 weeks, 2 hours a week
• Self-Paced
• Paid Course
• 5 courses