Service Level Agreements Courses and Certifications

MB-230: Microsoft Dynamics 365 Customer Service Mastery

437 ratings at Udemy

A Complete Guide to the Microsoft Dynamics 365 Customer Service Module to Ace the MB-230 Certification exam.

• Udemy
• 2 hours 57 minutes
• On-Demand
• Paid Course

SaaS Sales & Purchase Negotiation: Commercial Fundamentals

405 ratings at Udemy

Comprehensive Course on Software/SaaS Sales Pricing, Commercial Terms, Deal Structure and Negotiation

• Udemy
• 1 hour 30 minutes
• On-Demand
• Paid Course

Master Ticketing System & Help Desk Fundamentals

363 ratings at Udemy

Applies to ANY system | Build Strong Processes | Support Your Team | Streamline Operations | Hands-On Experience

• Udemy
• 2 hours 39 minutes
• On-Demand
• Paid Course

How To Be The Best Zendesk Admin And Change The World

212 ratings at Udemy

Everything about Zendesk. Become really good at your job. Upgrade CX skills. Make your team productive.

• Udemy
• 5 hours 2 minutes
• On-Demand
• Paid Course

Deploying and Managing Azure Virtual Machines

175 ratings at Udemy

Learn How to Deploy, Configure, and Manage Azure Virtual Machines via the Azure Portal

• Udemy
• 2 hours 23 minutes
• On-Demand
• Paid Course

Contract Management

94 ratings at Udemy

Learn to Create, Negotiate and Manage Contracts with Confidence

• Udemy
• 1 hour 27 minutes
• On-Demand
• Paid Course

Exam Prep: Microsoft Azure Fundamentals (AZ-900)

1393 ratings at LinkedIn Learning

Learn the basic concepts of cloud computing and infrastructure management as you prepare to tackle the Microsoft Azure Fundamentals (AZ-900) certification exam.

• LinkedIn Learning
• 1 hour 53 minutes
• On-Demand
• Free Trial Available

Introduction to High-Availability (HA) Solutions in Azure

77 ratings at Udemy

A high-level overview of how to approach high-availability solutions in the cloud.

• Udemy
• 1 hour 34 minutes
• On-Demand
• Paid Course

S/4 HANA Stock Room Management and ECC SAP WM Support Course

55 ratings at Udemy

Master SAP support consultant roles, SLAs, ticket handling, and WM support issues with solutions. Explore S/4 HANA Stock Room Management vs SAP WM, and prepare for future transitions.

• Udemy
• 5 hours 25 minutes
• On-Demand
• Paid Course

Technical Support Basics for Everyone

48 ratings at edX

Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree.

• edX
• 5 weeks, 9-12 hours a week
• On-Demand
• Free Online Course (Audit)

Packt

ServiceNow System Administrator from Zero to Hero

29 ratings at Coursera

Master ServiceNow administration: configure UI, manage applications, automate workflows, set up SLAs, implement ACLs, create service catalogs, generate reports, and optimize knowledge bases for efficient IT service delivery.

• Coursera
• 5 hours 18 minutes
• On-Demand
• Paid Course

Codio

Cloud Computing Primer: Infrastructure as a Service (IaaS)

21 ratings at Coursera

Explore cloud computing basics and IaaS fundamentals through hands-on, self-paced learning. Gain practical knowledge on adoption strategies, providers, and deployment techniques.

• Coursera
• 6 hours 47 minutes
• On-Demand
• Paid Course

Azure Fundamentals (Live Online)

22 ratings at CourseHorse

Learn foundational level knowledge on Azure concepts, core Azure services, core solutions and management tools, general security and network security.

• CourseHorse
• 12 hours
• On-Demand
• $999.00

Microcredential

IBM IT Support

Develop job-ready IT support skills in hardware, software, networking, cybersecurity, and cloud computing. Gain hands-on experience, earn an IBM Professional Certificate, and prepare for CompTIA certification exams.

• Coursera
• 39 weeks, 2 hours a week
• On-Demand
• Paid Course
• 5 courses

Cybersecurity Planning and Policy

Master cybersecurity policy design and incident response strategies to protect organizational assets and ensure operational continuity through comprehensive planning frameworks.

• edX
• 4 weeks, 2-4 hours a week
• On-Demand
• Free Online Course (Audit)