Service Cloud Courses and Certifications

Learn to set up and use Fortinet FortiWeb Cloud WAF-as-a-Service with AWS, including EC2 instance and Route 53 domain configuration, dashboard navigation, and practical case studies on blocking attacks.

• Cybrary
• On-Demand
• Paid Course

Salesforce

Empower Managers and Agents with Service Cloud

Optimize your service center, answer questions everywhere, resolve cases fast, and delight your customers.

• Trailhead
• 2-3 hours
• On-Demand
• Free Online Course

Hybrid Cloud Service Mesh with Anthos

Learn to implement Istio-based service mesh with Anthos for enhanced observability, traffic management, and security in hybrid cloud environments. Gain practical skills through hands-on labs and real-world scenarios.

• Google Skills
• 5 hours 45 minutes
• On-Demand
• Paid Course

Cloud Operations and Service Mesh with Anthos

Explore advanced Anthos operations: cluster management, traffic routing, workload security, and multi-cluster networking. Gain hands-on experience with service mesh implementation and observability in hybrid cloud environments.

• Google Skills
• 2 days 8 hours
• On-Demand
• Paid Course

Service Orchestration and Choreography on Google Cloud

Learn to coordinate microservices using event-driven architectures, orchestration, and choreography on Google Cloud. Hands-on labs with Workflows, Eventarc, Cloud Tasks, and Cloud Scheduler for building efficient applications.

• Google Skills
• 8 hours
• On-Demand
• Paid Course

Monitor Environments with Google Cloud Managed Service for Prometheus: Challenge Lab

Monitor cloud environments with Prometheus: hands-on lab for deploying clusters, managing collections, and filtering metrics in Google Cloud Platform.

• Google Skills
• 1-2 hours
• On-Demand
• Paid Course

Migrate to Cloud SQL for PostgreSQL using Database Migration Service

In this lab you migrate a stand-alone PostgreSQL database (running on a virtual machine) to Cloud SQL for PostgreSQL using a continuous Database Migration Service job and VPC peering for conectivity

• Google Skills
• 1 hour
• On-Demand
• Paid Course

Migrating to Cloud SQL from Amazon RDS for MySQL Using Database Migration Service

Migrate MySQL data from Amazon RDS to Cloud SQL using Database Migration Service. Learn to create and run a one-time migration job, configure IP allowlist, and verify successful data transfer.

• Google Skills
• 1-2 hours
• On-Demand
• Paid Course

Migrate MySQL Data to Cloud SQL using Database Migration Service: Challenge Lab

This challenge lab tests your ability to migrate a database using the Database Migration Service.

• Google Skills
• 1-2 hours
• On-Demand
• Paid Course

Master the onboarding process for SAP Sales and Service Cloud V2, covering implementation guidance, platform services, project management tools, and best practices for successful cloud adoption and deployment.

• SAP Learning
• 5 hours 11 minutes
• On-Demand
• Free Online Course

Gain insights into SAP Sales Cloud and Service Cloud implementation, from environment setup to best practices, project management, and essential support resources for successful onboarding.

• SAP Learning
• 4 hours 17 minutes
• On-Demand
• Free Online Course

Discover essential onboarding guidance for SAP Service and Asset Manager implementation, covering platform access, project planning, enablement resources, and go-live preparation.

• SAP Learning
• 2 hours 42 minutes
• On-Demand
• Free Online Course

Master localization self-service capabilities in SAP S/4HANA Cloud Public Edition through tax configuration, custom fields, pricing procedures, and compliance reporting.

• SAP Learning
• 3 hours 43 minutes
• On-Demand
• Free Online Course

Discover how to successfully onboard and implement SAP Enterprise Service Management with guidance on provisioning, planning, enablement resources, and go-live preparation.

• SAP Learning
• 3 hours 25 minutes
• On-Demand
• Free Online Course

Discover SAP Service Cloud through hands-on scenarios as a service agent and field technician, managing customer interactions, service calls, and daily tasks in this practical introduction.

• SAP Learning
• 6 hours 5 minutes
• On-Demand
• Free Online Course