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SAP Learning

Using SAP Service Cloud

via SAP Learning

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Overview

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This course is an introduction to SAP Service Cloud. It walks you through how it works, as if you were a business user (a service agent and a technician) using the solution on your first day on the job

Syllabus

  • Following a Day in the Life of a Service Agent
    • Identifying the Features and Processes of SAP Service Cloud
    • Performing Daily Tasks
    • Following a Day in the Life of a Service Agent
  • Managing Customer Interaction
    • Managing Customer Interaction
    • Managing Customer Interaction
  • Following a Day in the Life of a Field Service Technician
    • Performing a Service Call
    • Following a Day in the Life of a Field Service Technician
  • Managing Objects to Support the Service Process
    • Implementing a Recall Campaign
    • Managing Objects to Support the Service Process

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