Customer Relationship Management (CRM) Courses and Certifications

Salesforce.com: Sales Cloud for Sales Representatives (Live Online)

8 ratings at CourseHorse

Master the tools to build and manage strong customer relationships using one of the most powerful CRM platforms in the industry.

• CourseHorse
• 6 hours
• Self-Paced
• $395.00

CRM Integration and AI for Customer Management

Integrate generative AI with CRM platforms: build multi-stage CRM workflows, create Copilot-powered reports and prompt libraries, and analyze CRM data for sales and engagement insights.

• Coursera
• 4 weeks, 8 hours a week
• Self-Paced
• Paid Course

Coursera

Optimize CRM for Marketing

Audit CRM data health, then fix it: diagnose duplicates, missing fields, and stale lifecycle stages, and build HubSpot deduplication, standardization, and automated maintenance workflows.

• Coursera
• 3 weeks, 1 hour a week
• Self-Paced
• Paid Course

Coursera

Automate CRM Nudges

Design behavior-triggered CRM nudge workflows: configure AI health-signal triggers, build three-touch sequences with entry and exit logic, and analyze 30-day engagement funnels to lift reply rates.

• Coursera
• 1 hour 53 minutes
• Self-Paced
• Paid Course

Build a CRM with Google Sheets + PostgreSQL + Stripe API Tutorial (Ecommerce Course)

Build an ecommerce CRM that stores data in Google Sheets, processes Stripe refunds, sends email, and migrates records to PostgreSQL.

• freeCodeCamp
• 2-3 hours
• Self-Paced
• Free Video

Salesforce

Explore the Pre-Built Applications in Public Sector Solutions

Learn about the pre-built applications and how they can help you transform the way you engage with constituents.

• Trailhead
• 2 hours
• Self-Paced
• Free Online Course

Learn how SAP Sales Cloud supports lead, opportunity, quotation, contract, and sales-order processes from a business user’s perspective.

• SAP Learning
• 5 hours 36 minutes
• Self-Paced
• Free Online Course

Salesforce

Get Started with Life Sciences Cloud

Transform engagement across commercial, clinical, and patient journeys.

• Trailhead
• 6 hours 58 minutes
• Self-Paced
• Free Online Course

Coursera

كيفية استعمال التطبيق زينديسك

تعلم استخدام زينديسك: إنشاء حساب، ضبط الإعدادات، إدارة التذاكر والفرق، والتعرف على الميزات الرئيسية وخيارات التسعير لتحسين خدمة العملاء.

• Coursera
• 1 hour 22 minutes
• Self-Paced
• Paid Course

Salesforce

Intro to Point & Click App Development

1 rating at Udacity

In this short class you'll build powerful apps without writing code. Great if you're an aspiring developer or someone who wants to learn what programmers do.

• Udacity
• 3 hours
• Self-Paced
• Free Online Course

Complete Salesforce Certified Platform Administrator Course

37562 ratings at Udemy

Highest Rated and Best Selling Platform Administrator Course - Includes Prompt Library & Agentforce Admin Practice Test

• Udemy
• 1 day 15 hours 38 minutes
• Self-Paced
• Paid Course

CRM: Customer Relationship Management

4207 ratings at Udemy

Practical Ideas To Generate Sales, Loyalty And Repeat Business Fast

• Udemy
• 1 hour 40 minutes
• Self-Paced
• Paid Course

Salesforce 101: Introduction to Salesforce

20119 ratings at Udemy

What is Salesforce? How can you get one of the highest Salaries in the tech industry?

• Udemy
• 2 hours 2 minutes
• Self-Paced
• Paid Course

Salesforce Certified Administrator Training (Jan 2025)

17972 ratings at Udemy

Updated Jan 2025 - Want to pass the Salesforce Admin Exam? with a focused course including mock test and best practice?

• Udemy
• 22 hours 6 minutes
• Self-Paced
• Paid Course

FREE Microsoft Dynamics 365 For Beginners (Updated for 2021)

12011 ratings at Udemy

Learn the basics to become an Expert of Microsoft Dynamics 365 (CRM) Enterprise Solution and Boost Your Career Growth.

• Udemy
• 2 hours 43 minutes
• Self-Paced
• Free Online Course