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SAP Learning

Implementing SAP Service Cloud Version 2 – Essentials

via SAP Learning

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Overview

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This course introduces the implementation of SAP Service Cloud Version 2. It covers prerequisites, system and tenant setup, user management, interface configuration, extensibility, service organizations, customer accounts, products, and access restrictions.

Syllabus

  • Starting the Implementation - Prerequisites
    • Explaining the Customer Service Process
    • Defining the Scope - Listing Implementation Steps
    • Confirming and Enabling System Requirements
    • Enabling System Contracts and Tenants
    • Activating Base Configuration
    • Starting the Implementation - Prerequisites
  • Setting up User Management
    • Creating Roles and Assigning Access Restrictions
    • Managing Employees
    • Setting up User Management
  • Tailoring the User Interface in SAP Service Cloud Version 2
    • Administrating generic User Interface Settings
    • Using Extensibility
    • Creating a Code List Restriction Rule
    • Defining a Page Layout
    • Tailoring the User Interface in SAP Service Cloud Version 2
  • Performing Master Data Setup
    • Defining a Root Service Organization
    • Setting up a Service Organization
    • Creating Customer Account Master Data
    • Creating Products; Master Data
    • Restricting Access to Service Objects
    • Performing Master Data Setup

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