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Implementing SAP Service Cloud Version 2 – Essentials | ZH

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The course in part of 2 course offering which will enable you to explain and demonstrate how to use and implement SAP Service Cloud Version 2 which is built using Cloud Native Stack. The course walks you through how the initial essential setup is completed on SAP Service Cloud Version 2 before moving onto core configurations.

Syllabus

启动实施 - 前提条件

介绍客户服务流程
定义范围 - 列出实施步骤
确认并启用系统要求
启用系统合同和租户
激活基本配置
启动实施 - 前提条件

设置用户管理

创建角色并分配访问限制
管理员工
设置用户管理

定制 SAP Service Cloud Version 2 中的用户界面

管理通用用户界面设置
使用可扩展性
创建代码清单限制规则
定义页面布局
定制 SAP Service Cloud Version 2 中的用户界面

执行主数据设置

定义根服务组织
设置服务组织
创建客户账户主数据
创建产品；主数据
限制对服务对象的访问
执行主数据设置

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