Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Trailhead

Make Service Cloud Smarter

Salesforce via Trailhead

Go to class Write review
Datacamp Ad

Power BI Fundamentals - Create visualizations and dashboards from scratch

Learn More → Coursera Ad

40% Off Career-Building Certificates

Learn More →

Overview

Coursera Flash Sale
40% Off Coursera Plus for 3 Months!
Grab it
Enhance your customer service with Einstein Bots and other artificial intelligence (AI) features.
  • Create rollout strategies to solve cases quickly with AI.
  • Solve cases smartly with Einstein Reply Recommendations.
  • Learn how to make customer service smarter and easier with chatbots.
  • Learn to build an Einstein Bot that can help customers with simple questions.
  • Improve case data with predictive intelligence and save your support agents time.
  • Recommend offers and actions at the point of maximum impact.
  • Recommend articles to service agents in real time with Einstein Article Recommendations.

Syllabus

  • Einstein for Service Rollout Strategies
    • Use Artificial Intelligence to Improve Service
    • Create a Rollout Strategy
    • Get Ready for Einstein
  • Einstein Reply Recommendations for Service
    • Get to Know Einstein Reply Recommendations
    • Build and Activate Your Reply Recommendations Model
    • See How Reply Recommendations Work
  • Agentforce for Service
    • Get Started with Agentforce for Service
    • Learn the Building Blocks of Agentforce for Service
    • Explore Use Cases for Agentforce for Service
    • Use Knowledge in Agentforce for Service
  • Einstein Bots Basics
    • Learn About Einstein Bots
    • Plan Your Bot Content
    • Learn the Prerequisites and Enable Einstein Bots
  • Einstein Classification Apps for Service
    • Learn About Einstein Classification Apps
    • Prepare Your Data for Classification Apps
    • Turn on Einstein Classification Apps
  • Einstein Article Recommendations for Service
    • Get to Know Einstein Article Recommendations
    • Start Using Article Recommendations
    • Improve Einstein's Recommendations
  • Knowledge Grounding for AI: Quick Look
    • Optimize Knowledge Content for Large Language Models
  • Einstein Service Replies
    • Learn the Benefits of Service and Generative AI
    • Configure and Use Service Replies for Chat

Tags

Reviews

Start your review of Make Service Cloud Smarter

Go to class

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.