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Trailhead

Get Smart with Salesforce Einstein

Salesforce via Trailhead

Overview

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See how AI is transforming CRM with smart predictions, intelligent recommendations, and timely automation.
  • Discover insights and predict outcomes with this powerful set of AI-enhanced features.
  • Remove bias from your data and algorithms to create ethical AI systems at your company.
  • Learn how to make customer service smarter and easier with chatbots.
  • Recommend offers and actions at the point of maximum impact.
  • Log your activities, target the right leads, and close more deals with AI for sales.
  • Get up and running with Sales Cloud Einstein.
  • Build an app to predict which restaurant reservations will be no-shows. No code required.
  • Use Apex to create a simple app to recognize and classify images.
  • Build a deep-learning custom model to categorize text and automate business processes.
  • Use Einstein Prediction Builder and Next Best Action to get the right offers to customers.

Syllabus

  • Responsible Creation of Artificial Intelligence
    • Understand the Ethical Use of Technology
    • Recognize Bias in Artificial Intelligence
    • Remove Bias from Your Data and Algorithms
    • Create Responsible Generative AI
  • Einstein Bots Basics
    • Learn About Einstein Bots
    • Plan Your Bot Content
    • Learn the Prerequisites and Enable Einstein Bots

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