IT Service Management Courses and Certifications

Career Certificate

ITIL® 4 Strategist: Direct, Plan, and Improve

693 ratings at Simplilearn

Unlock ITIL 4 Strategist skills to leverage agile and lean processes for organizational advantage through strategic direction, planning, and continuous improvement methods.

• Simplilearn
• 2 weeks
• Self-Paced
• Paid Course

LASCON

Auditing IT Management Tools: ITSM, ITOM, APM, and CMDB - Security Considerations

Explore critical IT management tools and their security implications. Learn how to integrate these systems into audits for comprehensive organizational security and operational efficiency.

• YouTube
• 32 minutes
• Self-Paced
• Free Video

Career Certificate

ITIL® 4 Specialist: High Velocity IT

408 ratings at Simplilearn

Master high-velocity IT practices to maximize digital enterprise value and optimize operating models for rapid service delivery and innovation.

• Simplilearn
• 2 weeks
• Self-Paced
• Paid Course

Career Certificate

ITIL® 4 Specialist: Drive Stakeholder Value

340 ratings at Simplilearn

Master ITIL 4 stakeholder engagement strategies, customer experience design, and journey mapping to optimize service provider relationships and drive measurable business value.

• Simplilearn
• 2 weeks
• Self-Paced
• Paid Course

Career Certificate

ITIL® Foundation (Version 5)

298 ratings at Simplilearn

Master ITIL v4 frameworks to enhance IT service delivery, optimize performance, and boost customer satisfaction through proven service management practices.

• Simplilearn
• 2 weeks
• Self-Paced
• Paid Course

Career Certificate

ITIL® Foundation Bridge (Version 5)

63 ratings at Simplilearn

Upgrade from ITIL v4 to version 5 with comprehensive training, exam preparation, and certification support in just one week.

• Simplilearn
• 1 week
• Self-Paced
• Paid Course

IT service operations and Service Desk management

6212 ratings at Udemy

Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam.

• Udemy
• 3 hours 1 minute
• Self-Paced
• Paid Course

ISO/IEC 20000-1:2018. Service management system

4942 ratings at Udemy

Understand the requirements for a service management system according to ISO/IEC 20000-1

• Udemy
• 3 hours 15 minutes
• Self-Paced
• Paid Course

ServiceNow ITSM Processes

30631 ratings at Udemy

Learn all there is to know about the ITSM processes and how they apply in ServiceNow

• Udemy
• 2 hours 9 minutes
• Self-Paced
• Paid Course

Conflict Management and De-Escalation in Customer Service

3548 ratings at Udemy

Customer Support Training | Customer Success | Customer Experience | Customer Relationship Management | Client Success

• Udemy
• 3 hours 4 minutes
• Self-Paced
• Paid Course

The Complete ServiceNow System Administrator Course

23646 ratings at Udemy

Learn how to administer, configure, and customize your ServiceNow instance!

• Udemy
• 10 hours 50 minutes
• Self-Paced
• Paid Course

DevConf

Incident Management for Small Service Teams

Explore incident management strategies for small service teams, focusing on detection, tracking, fixing, and prevention using Red Hat's CKI project as a case study.

• YouTube
• 37 minutes
• Self-Paced
• Free Video

LF Decentralized Trust

IT Service Management (ITSM) for Hyperledger Fabric

Explore integrating Hyperledger Fabric with ITSM methodologies. Covers capacity management, change control, problem solving, incident handling, service desk, configuration, design, deployment, and infrastructure management for blockchain networks.

• YouTube
• 1 hour 8 minutes
• Self-Paced
• Free Video

SAP Customer Service (CS/SM) - Service Management module

1764 ratings at Udemy

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts

• Udemy
• 7 hours 3 minutes
• Self-Paced
• Paid Course

Up & Running with ServiceNow

11803 ratings at Udemy

Learn to navigate ServiceNow, set up a Personal Developer Instance, and explore key applications like Incident, Problem, Knowledge, and Service Catalog in this comprehensive introduction.

• Udemy
• 3 hours 1 minute
• Self-Paced
• Paid Course