Customer Insights Courses and Certifications

Coursera

GenAI for Customer Analytics and Insights with JUNE

Master AI-powered customer analytics using JUNE's platform to generate deeper insights, make data-driven decisions, and transform product strategies for SaaS businesses.

• Coursera
• 2 hours 36 minutes
• On-Demand
• Paid Course

Omnichannel Customer Experience Management (CX)

6778 ratings at Udemy

How To Create A Seamless Customer Experience In An Omnichannel Ecosystem

• Udemy
• 2 hours 58 minutes
• On-Demand
• Paid Course

Customer Success | How to Actively Engage Your Customers

6540 ratings at Udemy

Learn strategies to deeply understand and emotionally connect with customers, driving growth through targeted engagement and empathy-based approaches across various industries.

• Udemy
• 1 hour 23 minutes
• On-Demand
• Paid Course

Microsoft Dynamics 365 Fundamentals (CRM) - MB-910

3126 ratings at Udemy

Principles behind Dynamics 365 Customer Insights Journeys, Sales, and Customer and Field Service. Covers MB-910 topics.

• Udemy
• 5 hours 46 minutes
• On-Demand
• Paid Course

How to Use AI and ChatGPT for Efficient UX Research in 2026

1400 ratings at Udemy

A practical, tool-agnostic guide to AI-assisted qualitative UX research, from kickoff to insights stakeholders can trust

• Udemy
• 1 hour 41 minutes
• On-Demand
• Paid Course

National Institute of Development Administration

Data + AI for Communication: เครื่องมือปัญญาประดิษฐ์สำหรับวิเคราะห์ข้อมูลพฤติกรรมผู้บริโภคเชิงลึก | Data + AI for Communication: Data Analytics Tool for AI marketing and Consumer Insight

เรียนรู้การใช้ปัญญาประดิษฐ์วิเคราะห์พฤติกรรมผู้บริโภคผ่านเครื่องมือต่างๆ เช่น Python, Zanroo และ Mandala เพื่อค้นหา Customer Insight และทำ Social Listening อย่างมีประสิทธิภาพ

• ThaiMOOC
• On-Demand
• Free Online Course

Customer Insights and Consumer Analytics for Organizations: Concepts

409 ratings at LinkedIn Learning

Turn your customers into lifelong fans. Learn how to operationalize customer insights and consumer analytics to better understand and address your target audience's needs.

• LinkedIn Learning
• 1 hour 9 minutes
• On-Demand
• Free Trial Available

Microcredential

Foundations of Marketing Analytics

530 ratings at Coursera

Develop data-driven marketing skills: extract insights, analyze relationships, forecast demand, conduct surveys, leverage social media, and optimize decisions using spreadsheet models.

• Coursera
• 8 weeks, 10 hours a week
• On-Demand
• Paid Course
• 6 courses

Customer Insights and Consumer Analytics for Organizations: Tools and Analysis

136 ratings at LinkedIn Learning

Looking to switch to a more customer-focused way of thinking? Explore the key tools and technologies—including Python and Power BI—that can get you there.

• LinkedIn Learning
• 1 hour 8 minutes
• On-Demand
• Free Trial Available

Work with real-time features in Dynamics 365 Customer Insights - Journeys

Learn to create personalized marketing content, build customer journeys, and extend real-time capabilities in Dynamics 365 Customer Insights - Journeys for effective multi-channel engagement and automation.

• Microsoft Learn
• 5 hours 39 minutes
• On-Demand
• Free Online Course

Create and manage segments in Dynamics 365 Customer Insights - Data

Master data unification and customer segmentation in Dynamics 365 Customer Insights through hands-on practice with data ingestion, profile creation, relationship management, and advanced analytics.

• Microsoft Learn
• 5 hours 1 minute
• On-Demand
• Free Online Course

Create and manage journeys with Dynamics 365 Customer Insights

Master email marketing and customer journey creation in Dynamics 365, from personalized content and AI-assisted themes to segment management and trigger-based automation for effective customer engagement.

• Microsoft Learn
• 3 hours 50 minutes
• On-Demand
• Free Online Course

Set up Dynamics 365 Customer Insights - Journeys and configure advanced settings

Set up and manage Dynamics 365 Marketing instances, keep Marketing up-to-date, configure advanced settings, and review domain authentication, email best practices, and data protection.

• Microsoft Learn
• 2 hours 54 minutes
• On-Demand
• Free Online Course

Work with outbound marketing features in Dynamics 365 Customer Insights - Journeys

Learn to manage outbound marketing features in Dynamics 365, including assets, content, forms, emails, customer journeys, real-time marketing, subscription centers, and social media integration.

• Microsoft Learn
• 6 hours 17 minutes
• On-Demand
• Free Online Course

Analyze insights in Dynamics 365 Customer Insights - Journeys

Explore Dynamics 365 Customer Insights - Journeys analytics to evaluate marketing efforts, visualize activities, and customize calendars for improved decision-making and campaign effectiveness.

• Microsoft Learn
• 1 hour 58 minutes
• On-Demand
• Free Online Course