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- To refine a draft, you can adjust the tone or length of the response. For example, you can ask Copilot in Outlook to make the email more formal or casual, or to make it longer or shorter.
After completing this module, you'll be able to:
Identify use cases for Dynamics 365 Customer Insights - Journeys.
Explain email marketing.
Describe how to target customers with segments.
Explain how to create and use customer journeys in Dynamics 365 Customer Insights - Journeys.
Describe lead generation and qualification.
Describe event management features and capabilities.
- This module introduces learners to other applications that augment Dynamics 365 Customer Insights - Journeys capabilities such as Dynamics 365 Customer Insights - Data and Dynamics 365 Customer Voice.
After completing this module, you'll be able to:
Describe the use cases of Customer Insights - Data.
Explain unified customer profile.
Describe measures, segments, and predictions.
Describe consuming Customer Insights – Data in other applications such as Customer Insights - Journeys.
