Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Microsoft

Explore the fundamentals of Microsoft Dynamics 365 Customer Insights

Microsoft via Microsoft Learn

Overview

Coursera Flash Sale
40% Off Coursera Plus for 3 Months!
Grab it
  • To refine a draft, you can adjust the tone or length of the response. For example, you can ask Copilot in Outlook to make the email more formal or casual, or to make it longer or shorter.

    After completing this module, you'll be able to:

    • Identify use cases for Dynamics 365 Customer Insights - Journeys.

    • Explain email marketing.

    • Describe how to target customers with segments.

    • Explain how to create and use customer journeys in Dynamics 365 Customer Insights - Journeys.

    • Describe lead generation and qualification.

    • Describe event management features and capabilities.

  • This module introduces learners to other applications that augment Dynamics 365 Customer Insights - Journeys capabilities such as Dynamics 365 Customer Insights - Data and Dynamics 365 Customer Voice.

    After completing this module, you'll be able to:

    • Describe the use cases of Customer Insights - Data.

    • Explain unified customer profile.

    • Describe measures, segments, and predictions.

    • Describe consuming Customer Insights – Data in other applications such as Customer Insights - Journeys.

Syllabus

  • Explore Dynamics 365 Customer Insights - Journeys
    • Introduction
    • Describe use cases for Dynamics 365 Customer Insights - Journeys
    • Describe email marketing
    • Describe how to target customers by using marketing lists and segments
    • Describe customer journeys
    • Describe lead generation and qualification
    • Describe event management features and capabilities
    • Describe use cases for Copilot
    • Module assessment
    • Summary and resources
  • Describe Dynamics 365 Customer Insights - Data
    • Introduction
    • Describe the core capabilities of Dynamics 365 Customer Insights-Data
    • Describe unified customer profiles
    • Describe measures, segments, and predictions
    • Describe consuming Dynamics 365 Customer Insights - Data in other apps
    • Describe the capabilities of Copilot in Customer Insights - Data
    • Module assessment
    • Summary and resources

Reviews

5.0 rating, based on 1 Class Central review

Start your review of Explore the fundamentals of Microsoft Dynamics 365 Customer Insights

  • je veu avoir une certificat pour améliore mes capacité et ajouter des diplome sur mon cv si c'est possible

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Someone learning on their laptop while sitting on the floor.