Customer Insights Courses and Certifications

Customer-Centric Innovation

29 ratings at Coursera

Explore techniques for fostering customer-driven innovation, incorporating insights into strategic decisions, and creating agile organizations that evolve with market needs.

• Coursera
• 2 hours 24 minutes
• On-Demand
• Paid Course

CCXP Exam Study Guide - Certified Customer Experience Professional

Comprehensive preparation for the CCXP exam, covering customer-centricity, insights, experience design, and strategy. Includes quizzes and practice exams for effective learning.

• Study.com
• 14 hours
• On-Demand
• Paid Course

Customer Insights: New Product Development Orientation

110 ratings at Coursera

Acquire tools and skills to gather customer insights, identify new product opportunities, and turn ideas into innovative products through integrated modules and hands-on project experiences.

• Coursera
• 12 hours 49 minutes
• On-Demand
• Paid Course

Coursera Microcredential

GenAI for Marketing and Customer Insights

189 ratings at Coursera

Master GenAI tools like ChatGPT and Google Ads AI to create personalized campaigns, analyze customer behavior, and automate content creation across 16 hands-on marketing applications.

• Coursera
• 4 weeks, 10 hours a week
• On-Demand
• Paid Course
• 16 courses

Coursera

Enhancing Customer Insights with Generative AI

Leverage GenAI for customer behavior analysis, actionable insights, and strategic growth. Apply AI tools to market research, optimize strategies, and stay competitive in today's data-driven business landscape.

• Coursera
• 2 hours 47 minutes
• On-Demand
• Paid Course

Coursera

GenAI for Customer Insights

Discover how to leverage generative AI for analyzing customer data, uncovering patterns, and generating actionable insights to enhance decision-making and improve customer experiences in today's data-driven business environment.

• Coursera
• 2 hours 30 minutes
• On-Demand
• Paid Course

Explore the fundamentals of Microsoft Dynamics 365 Customer Insights

1 review

Microsoft Dynamics 365 Fundamentals (CRM): Explore Dynamics 365 Marketing

• Microsoft Learn
• 1 hour 35 minutes
• On-Demand
• Free Online Course

AI Boost Bites: Customer insights with NotebookLM

Discover how NotebookLM transforms customer call transcripts into actionable insights across multiple languages, eliminating manual analysis for faster decision-making.

• Google Skills
• 15 minutes
• On-Demand
• Free Online Course

Unlock customer intent with Dynamics 365 Customer Insights - Data

Gain insight to your customer with Dynamics 365 Customer insights.

• Microsoft Learn
• 5 hours 56 minutes
• On-Demand
• Free Online Course

Driving Personalized Interactions Across the Customer Journey

Orchestrate cross-channel customer journeys using Customer Insights for a unified view and Customer Journey Orchestration for real-time, AI-powered interactions across the entire customer lifecycle.

• YouTube
• 24 minutes
• On-Demand
• Free Video

Building a Digital Business Strategy

21419 ratings at Udemy

Learn to develop and align digital business strategies for products, marketing and operations.

• Udemy
• 2 hours 25 minutes
• On-Demand
• Paid Course

Customer Insights: Quantitative Techniques

32 ratings at Coursera

Explore quantitative marketing research techniques for new product development, from idea generation to market sizing, using design thinking and authentic business scenarios.

• Coursera
• 15 hours 3 minutes
• On-Demand
• Paid Course

Conf42

AI-Powered Customer Insights for Financial Services

Discover how to build real-time customer interaction analysis systems for financial services using AI and AWS architecture with live implementation demo.

• YouTube
• 20 minutes
• On-Demand
• Free Video

Product Management 101

24360 ratings at Udemy

Learn to become a more strategic product manager - and have a greater impact on your company and your products

• Udemy
• 5 hours 17 minutes
• On-Demand
• Paid Course

Leveraging Customer Insights and Data

Navigate market metrics, and perform effective and ethical research in this course from the University of Cape Town.

• edX
• 4 weeks, 2-4 hours a week
• On-Demand
• Free Online Course (Audit)