Conflict Management Courses and Certifications

Career Certificate

Core Skills for Conflict Management

1 rating

Builds practical skills for handling one-to-one and group conflict, supporting others in resolution, and strengthening trust.

• CodeSignal
• 4 hours
• Self-Paced
• Free Certificate
• 4 courses

Manager's Guide to Difficult Conversations

4621 ratings at Udemy

Communication Techniques & Scripts for Handling Difficult Conversations, Conflict Management & Managing Emotions

• Udemy
• 1 hour 39 minutes
• Self-Paced
• Paid Course

Managing Generational Conflict

1608 ratings at Udemy

Powerful knowledge for managing & reducing conflict, increasing engagement & productivity, and turning customers to fans

• Udemy
• 2 hours 55 minutes
• Self-Paced
• Paid Course

Packt

Managing Conflict

22 ratings at Coursera

Learn to identify and resolve workplace conflicts: dismantle blame culture, apply core conflict-handling skills, and use the Thomas-Kilmann model's five resolution methods.

• Coursera
• 2 hours 19 minutes
• Self-Paced
• Paid Course

Navigate Conflict and Deliver Feedback

Learn to handle workplace disputes through preparation and solution-focused communication, coach team members through disagreements, and give and receive feedback that builds trust and performance.

• Coursera
• 3 weeks, 4 hours a week
• Self-Paced
• Paid Course

Conflict resolution for Leaders

Manage workplace conflict as a leader: apply SBI, Pendleton and DESC feedback frameworks, prepare interest-based negotiations, and lead difficult conversations under pressure.

• Coursera
• 3 weeks, 3 hours a week
• Self-Paced
• Paid Course

Managing Conflict

Manage workplace conflict: recognize personal reactions, analyze conflict sources, apply active listening and nonverbal communication techniques, and evaluate approaches to implement a resolution action plan.

• Coursera
• 5 weeks, 1 hour a week
• Self-Paced
• Paid Course

Jesus College, Cambridge

Managing conflict and polarization in the workplace and beyond

We all form groups. Sometimes they help us, other times they stimulate harmful or even violent polarization. Using expertise from business, behavioral science, and politics, we explore these ‘groupish

• edX
• 6 weeks, 2-4 hours a week
• Self-Paced
• Free Online Course (Audit)

Business 319: Negotiations & Conflict Management

Explores how bargaining, communication, persuasion, and collaborative problem solving shape negotiations and conflict management in business.

• Study.com
• 16 hours 56 minutes
• Self-Paced
• Paid Course

Learn to recognize conflicts and resolve them: explore emotions, personality and limiting paradigms, and communication techniques, then practise through role play.

• Polimi OPEN KNOWLEDGE
• 6 weeks, 1-3 hours a week
• Self-Paced
• Free Certificate

PRDV230: Create a Workplace Conflict Resolution Policy

Learn to draft a workplace conflict resolution policy: distinguish functional from dysfunctional conflict, apply resolution best practices, navigate legal issues, and write resolution procedures.

• Saylor University
• 13 hours
• Self-Paced
• Free Certificate

Certificate in Change Management and Conflict Resolution (Self-paced) (Live Online)

Practical training in leading organizational change and resolving workplace conflict through structured plans, communication techniques, and adaptive strategies.

• CourseHorse
• Self-Paced
• $179.00

Mastering Conflict Management and Resolution at Work

31529 ratings at Udemy

Discover what happens to you in conflict, use tools to resolve any conflict, and strengthen your relationships

• Udemy
• 1 hour 7 minutes
• Self-Paced
• Paid Course

Conflict Management: Negotiation

8 ratings at edX

Learn the fundamentals of negotiation as a conflict management strategy and identify the strategies that will lead you to optimal outcomes and negotiation success.

• edX
• 10 weeks, 4-6 hours a week
• Self-Paced
• Free Online Course (Audit)

Savitribai Phule Pune University;  CEC

Negotiation and Conflict Management

Learn negotiation for daily, professional, legal, and political settings, including conflict resolution, BATNA, and distributive and integrative bargaining.

• Swayam
• 12 weeks
• Available until Oct 31, 2026
• Free Online Course