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Saylor University

PRDV230: Create a Workplace Conflict Resolution Policy

via Saylor University

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Overview

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Professional development course on creating a formal workplace conflict resolution policy. It covers the difference between functional and dysfunctional conflict, best practices for resolving disputes, the legal issues surrounding workplace conflict, and the design of conflict resolution procedures, ending with a final exam for a certificate. Suited to managers, supervisors, and HR staff responsible for handling or documenting workplace disputes.

Syllabus

  • Course Introduction
  • Unit 1: Functional versus Dysfunctional Conflict
  • Unit 2: Best Practices for Conflict Resolution
  • Unit 3: Legal Issues
  • Unit 4: Conflict Resolution Procedures
  • Course Feedback Survey
  • Certificate Final Exam

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