Build a Learning Habit
Download Class Central's free printable study calendar
Download for Free
Explore how SK Broadband developed VISTA (VoC Insight System for Consultation Analysis), an AI-powered platform that transforms customer voice data into actionable business insights. Learn about the comprehensive system that processes STT VoC data from customer service centers using LLM and NLP technologies to extract, refine, and summarize consultation content. Discover how VISTA identifies consultation types, issue categories, and key keywords while performing sentiment analysis, keyword and topic classification, and frequency statistical analysis to provide diverse metrics and search capabilities. Understand the implementation of ZMOT (Zero Moment Of Truth) functionality that analyzes external online buzz data to connect major issues and potential customer touchpoints with consultation information, enabling proactive customer service responses. Gain insights into the end-to-end pipeline architecture covering large-scale data collection, processing, characterization, model serving, and monitoring systems that support stable and scalable AI services focused on user value creation.
