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Explore an 18-minute conference talk detailing a telecom company's decade-long digital transformation journey from Drupal 6 to Drupal 9 in a developing country. Learn how the website evolved from a basic information portal to a dynamic customer-centric platform, addressing unique challenges like older technology usage, UI unfamiliarity, strict regulations, language barriers, high traffic management, and slow internet connectivity. Gain valuable insights into developing web solutions for emerging markets, implementing multilingual and accessibility support for novice users, adapting to technological limitations, and ensuring website performance at scale. Designed for intermediate-level web developers, managers, and digital marketers, discover practical strategies for overcoming infrastructure constraints while building robust customer care features in challenging environments.