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Learn how Techcombank executed a comprehensive multi-million dollar digital transformation by migrating to the Databricks Data Intelligence Platform in this 36-minute conference talk. Discover how the bank successfully unified data from over 50 systems while improving governance and streamlining daily operational analytics pipelines. Explore the implementation of advanced analytics tools and AI solutions that enabled more meaningful and personalized customer experiences. Examine key innovations including the internally developed 'Lead Allocation Curated Engine' (LACE), an AI-driven lead management system that optimizes lead allocation and provides relationship managers with enriched insights for business growth. Understand how the AI-powered GeoSense program supports digital banking inclusion for small businesses by assisting frontline workers with analytics-driven insights to identify which merchants to engage in the bank's digital ecosystem. Gain insights from Santhosh Mahendiran, Chief Data and Analytics Officer at Techcombank, as he presents additional transformation examples and demonstrates how cloud-based data intelligence platforms can reshape digital banking services through strategic AI implementation.
