Scale SMB Operations with AI - PBRK362

Explore how Microsoft Dynamics 365 Business Central leverages AI to transform operations for over 45,000 small and medium-sized businesses in this 39-minute conference session from Microsoft Ignite 2025. Learn about the comprehensive Cloud Solution Provider (CSP) opportunity for scaling business operations with AI, including Microsoft's strategic offerings and go-to-market investments. Discover partner best practices and actionable insights to enhance your execution in the SMB market. The session covers AI opportunities within the partner ecosystem, detailed partner programs and incentives, AI agents and Copilot features that boost productivity, and Business Central's seamless integration with Microsoft applications like Outlook, Teams, and Excel. Examine practical implementation examples, review Forrester study findings on ROI from on-premises to cloud migrations, and gain insights from Rob Young of Infinity Group, Microsoft's Partner of the Year, on expanding CRM and ERP practices while adopting AI agents and intelligent automation. Access comprehensive resources including marketplace solutions, AI use cases, partner stories, and migration support tools to accelerate your business transformation initiatives.

Syllabus

0:00 - AI opportunities and partner ecosystem expansion
00:04:24 - Partner programs and incentives overview
00:08:39 - AI agents and Copilot features enhancing productivity
00:12:01 - Business Central’s integration with Copilot across Microsoft apps
00:12:26 - Practical examples of Business Central integration with Outlook, Teams, and Excel
00:25:47 - Forrester Study Highlights ROI from On-Prem to Cloud Migrations
00:29:49 - Introduction of Rob Young from Infinity Group, Partner of the Year
00:30:51 - Expansion into CRM and ERP Practices
00:35:08 - Adopting AI Agents and Intelligent Automation