Scale Small and Medium Businesses with Agentic ERP

Explore how AI agents in Microsoft Dynamics 365 Business Central can help small and medium businesses scale rapidly and efficiently in this 44-minute conference session from Microsoft Ignite 2025. Learn how agentic ERP solutions enable SMBs to add workforce capacity, standardize business processes, and launch new business models with ease during an era of viral marketing moments. Discover practical applications of AI agents in Business Central, from automated sales order processing through email to ensuring timely vendor payments. Follow along with live demonstrations showing the Business Central interface in small business scenarios, including inventory management optimization and stock issue prevention. Understand how to set up and activate built-in agents within Business Central to streamline operations. Gain insights from Microsoft experts Bryan Goode, Kurt Juvyns, and Tom Paquin as they demonstrate how agentic business applications with Copilot integration are transforming how small and medium enterprises operate and compete in today's fast-paced business environment.

Syllabus

0:00 - Introduction by Brian Good from Microsoft
00:00:19 - Brian shares career background and Microsoft transformations
00:04:17 - Introducing the 'Agentic Business Application' with Copilot integration
00:11:24 - Optimizing Inventory Management and Avoiding Stock Issues
00:12:03 - Introduction to Microsoft Dynamics 365 Business Central
00:22:41 - Business Central Interface Demo – Small Business Scenario
00:33:09 - Introduction to Built-in Agents in Business Central
00:33:33 - Small Business Example: Email-based Order Processing
00:34:39 - Setting Up and Activating the Agent