Sales Transformation with AI for Microsoft Dynamics 365 Partners

Explore Microsoft's latest AI-driven sales transformation strategies in this 42-minute conference session from Microsoft Ignite 2025. Discover the newest positioning of Microsoft AI Dynamics 365 Sales products and gain insights into sales and implementation resources available to partners for enabling AI-driven transformation in customer sales functions. Learn from key industry partners HSO, EY, and HCL as they share best practices for activating Solution Plays, innovating with Agentic AI, and displacing competing solutions. Examine partner skilling opportunities including new AI business certifications, understand customer business processes and AI opportunities, and explore Microsoft's vision for agentic sales. Delve into real-world implementation strategies, expectation management techniques, and lessons learned from AI implementation projects. Understand how AI fuels CRM systems and helps build future-state foundations, while discovering HCL Tech's data transformation tools and AI agents that enhance migration processes. Access comprehensive resources for sales specialization, revenue generation acceleration, CRM transformation with AI, and marketplace AI agent development to support your partner journey in the Microsoft ecosystem.

Syllabus

0:00 - Introduction to the session and speakers
00:07:12 - Partner skilling and new AI business certification
00:10:53 - Discussing customer business processes and AI opportunities
00:12:03 - Transition to Microsoft’s vision for agency sales introduced by Julie Strauss
00:23:19 - Transition to real-world implementation segment
00:29:06 - Managing expectations and learning from AI implementation
00:31:20 - Discussion on AI fueling CRM and building future-state foundation
00:32:38 - Pope shares his career background and early AI experience
00:39:17 - Overview of HCL Tech’s data transformation tools and AI agents enhancing migration