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Learn how SK Planet implemented an automated customer response system using LLM and RAG technologies in this 17-minute conference talk from SK AI SUMMIT 2024. Discover how the company transformed their OK Cashback customer service center from manual processing of point accumulation and usage inquiries to an automated system that generates personalized responses based on customer data and inquiry history. Explore the technical challenges faced during implementation, including regulatory compliance considerations, and gain valuable insights for improving customer service center efficiency. The speaker, Juhwa Lee from SK Planet, shares experiences from developing entertainment services and implementing RAG-based projects like the company's AI newsletter and customer service optimization initiatives.
