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SAP Learning

Implementing SAP S/4HANA Cloud Public Edition, Sales Complaint Processing

via SAP Learning

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Overview

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The course focuses on Complaint Processing. This involves handling credit and debit memos, invoice corrections, and customer returns.

Syllabus

  • Understanding Complaint Management Roles and Responsibilities
    • Introducing Complaints Management
    • Understanding Complaint Management Roles and Responsibilities
  • Using Credit and Debit Memos
    • Understanding Credit and Debit Memos
    • Using Solution Process: Credit Memo Processing (1EZ)
    • Using Solution Process: Debit Memo Processing (1F1)
    • Using Solution Process: Invoice Correction with Credit Memo (BKL)
    • Using Credit and Debit Memos
  • Executing Customer Returns Management (BKP)
    • Executing and Running Customer Returns Management (BKP)
    • Executing Customer Returns Management (BKP)
  • Executing Lean Customer Returns (BDD)
    • Executing Lean Customer Returns (BDD)
    • Executing Lean Customer Returns (BDD)
  • Understanding SAP S/4HANA Cloud Returns Analytics
    • Introducing Returns Analytics
    • Understanding SAP S/4HANA Cloud Returns Analytics

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