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Implementing SAP S/4HANA Cloud Public Edition, Sales Complaint Processing

via SAP Learning

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The course focuses on Complaint Processing. This involves handling credit and debit memos, invoice corrections, and customer returns.

Syllabus

Understanding Complaint Management Roles and Responsibilities

Introducing Complaints Management
Understanding Complaint Management Roles and Responsibilities

Using Credit and Debit Memos

Understanding Credit and Debit Memos
Using Solution Process: Credit Memo Processing (1EZ)
Using Solution Process: Debit Memo Processing (1F1)
Using Solution Process: Invoice Correction with Credit Memo (BKL)
Using Credit and Debit Memos

Executing Customer Returns Management (BKP)

Executing and Running Customer Returns Management (BKP)
Executing Customer Returns Management (BKP)

Executing Lean Customer Returns (BDD)

Executing Lean Customer Returns (BDD)
Executing Lean Customer Returns (BDD)

Understanding SAP S/4HANA Cloud Returns Analytics

Introducing Returns Analytics
Understanding SAP S/4HANA Cloud Returns Analytics

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