Getting Started with Support from SAP (Support Accreditation)

This course is targeted at end users, key users, partners, and SAP consultants. It explains how best to leverage SAP’s support channels and tools and provide learning opportunities for SAP cloud solutions.

Syllabus

Using Self-Service Support to Prevent Cases

Identifying Scope of Support
Introducing SAP for Me
Using Customer Insights Dashboard
Using Intelligent Search
Using Built-In Support
Using the SAP Support Portal
Engaging with SAP Community
Accessing Product Knowledge
Using Knowledge Base
Resolving Issues with Troubleshooting and Diagnostic Tools
Using Self-Service Support to Prevent Cases

Using Live Support Channels

Getting Support through Customer Interaction Center
Using Expert Chat
Using Schedule an Expert
Using Schedule a Manager
Providing Feedback via the SAP Support Interaction Survey (SIS)
Using Live Support Channels

Using AI-Guided Support when Creating Cases

Using SAP for Me's Get Support Application
Using Bi-Directional Support
Using Guided Answers
Using Support Assistant
Using the Support Log Assistant
Using Incident Solution Matching
Using AI-Guided Support when Creating Cases

Exploring SAP Cloud ALM

Discovering SAP Cloud ALM
Streamlining Project Implementation
Ensuring Smooth Business Operations
Optimizing Service Delivery
Adopting SAP Cloud ALM
Exploring SAP Cloud ALM

Using Scenario-Specific SAP Support

Working with SAP Procurement Support
Working with SAP Concur Support
Using Scenario-Specific SAP Support

Enhancing Support Capabilities with SAP Partners

Elevating customer experience through an effective support collaboration between SAP and SAP partners
Effective support collaboration between SAP and SAP partners - Empowerment for SAP service partners
Enhancing Support Capabilities with SAP Partners