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SAP Learning

Discovering Business Processes in SAP S/4HANA Utilities

via SAP Learning

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Overview

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This course provides a comprehensive introduction to the SAP S/4HANA Utilities solution. Participants will explore the unique features of the SAP S/4HANA Utilities system, gain an end-to-end understanding of industry processes, and customer service operations. The course covers topics such as integration of artificial intelligence for process optimization, the use of SAP Fiori for utility-specific functions, asset management architecture, and the application of cloud solutions within the utilities sector. By the end of the course, you will have a thorough understanding of SAP S/4HANA Utilities and its applications in the industry.

Syllabus

  • Introducing S/4HANA for Utilities
    • Determining the Distinctive Features of SAP S/4HANA System
    • Understanding the Core Concepts of S/4HANA Utilities
    • Optimizing Business Processes with Artificial Intelligence Integration in SAP S/4HANA
    • Applying Data Analytics and Big Data in SAP S/4HANA Utilities
  • Executing Basic Functions and Master Data
    • Analyzing the Core Components of Business Master Data
    • Analyzing Key Aspects of Technical Master Data
    • Deregulating Master Data
  • Exploring the Move-In/Out Process
  • Utilizing Services Processes
    • Integrating the Utilities Processes with the Maintenance Service Order in SAP S/4HANA Service
  • Explaining Device Installation
    • Explaining the Device Installation Process
  • Demonstrating Meter Reading
    • Demonstrating the Meter Reading Process
  • Implementing the Billing and Invoicing Process
    • Executing Billing and Invoicing
  • Implementing Contract Accounts Receivable and Payable
    • Using the Functions of Contract Accounts Receivable and Payable
  • Explaining Measurement Concept Management
    • Explaining Measurement Concept Management.
  • Utilizing Customer Engagement Functions for Effective Customer Service Operations
    • Utilizing Customer Engagement Functions
    • Analyzing SAP S/4HANA Utilities Customer Service and Engagement Processes
    • Applying SAP S/4HANA Utilities for Customer Engagement Architecture and Integration
    • Explaining Utilities Product Integration Layer Energy Product within SAP S/4HANA Utilities
  • Explaining Asset Management (EAM) Architecture
    • Understanding Asset Strategy and Performance Management
  • Utilizing RISE with SAP for Utilities Customer Journey
    • Using RISE with SAP for Utilities Customer Journey

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