Cultivating an Engaging Workplace Course

Module 1: Promote a Positive Workplace Culture

• Define and assess workplace culture and its links to leadership and management.
• Compare four culture types—Hierarchy/Control, Market/Compete, Clan/Collaborate, Adhocracy/Create—and when each tends to emerge.
• Identify values and day-to-day elements (communication, recognition, work–life balance, trust) that shape culture.
• Use culture assessments, sample survey questions, and recognition practices to strengthen a positive environment.

Module 2: Employ Effective Strategies for Building Trust, Influence, and Relationships

• Explain how trust, influence, and relationships drive organizational success and avoid common trust-destroying pitfalls.
• Practice trust-building behaviors (clarity, compassion, character, competence, commitment, connection, contribution, consistency).
• Apply organization-level trust levers (authentic leadership, ethics, compliance, customer experience, technology and security).
• Model EI-based behaviors—self-awareness, self-management, social awareness, relationship management—especially in hybrid settings.

Module 3: Analyze Strategies for Managing Organizational Conflict

• Define interpersonal and intergroup conflict and diagnose root causes (facts, methods, goals, values).
• Use structured questions and stakeholder analysis to clarify issues and perspectives.
• Differentiate destructive vs. productive conflict and set conditions for healthy disagreement.
• Apply practical strategies (neutral settings, root-cause analysis, clear expectations, accountability; insights from “The Gift of Conflict”).