Acquire tools to foster a positive and collaborative workplace culture that maximizes employee engagement and satisfaction.
This course provides a comprehensive exploration of strategies and techniques to promote a positive workplace culture. Participants will learn effective strategies for building trust, influence, and relationships, analyzing and managing organizational conflict, creating comprehensive plans for developing others, building teams, maximizing employee engagement, and creating a learning organization.
Target Audience
This course is appropriate for employees who have been in a formal position of authority for five years or more. These positions require leading others as well as understanding the bigger strategic picture of the organization.
What You'll Learn at a Glance
- Promote a positive workplace culture.
- Employ effective strategies for building trust, influence, and relationships.
- Analyze strategies for managing organizational conflict.
- Create comprehensive plans for developing others.
- Analyze approaches for building teams and maximizing employee engagement.
- Analyze strategies for creating a learning organization.
Course Syllabus
Module 1: Promote a Positive Workplace Culture
- Define and assess workplace culture and its links to leadership and management.
- Compare four culture types—Hierarchy/Control, Market/Compete, Clan/Collaborate, Adhocracy/Create—and when each tends to emerge.
- Identify values and day-to-day elements (communication, recognition, work–life balance, trust) that shape culture.
- Use culture assessments, sample survey questions, and recognition practices to strengthen a positive environment.
Module 2: Employ Effective Strategies for Building Trust, Influence, and Relationships
- Explain how trust, influence, and relationships drive organizational success and avoid common trust-destroying pitfalls.
- Practice trust-building behaviors (clarity, compassion, character, competence, commitment, connection, contribution, consistency).
- Apply organization-level trust levers (authentic leadership, ethics, compliance, customer experience, technology and security).
- Model EI-based behaviors—self-awareness, self-management, social awareness, relationship management—especially in hybrid settings.
Module 3: Analyze Strategies for Managing Organizational Conflict
- Define interpersonal and intergroup conflict and diagnose root causes (facts, methods, goals, values).
- Use structured questions and stakeholder analysis to clarify issues and perspectives.
- Differentiate destructive vs. productive conflict and set conditions for healthy disagreement.
- Apply practical strategies (neutral settings, root-cause analysis, clear expectations, accountability; insights from “The Gift of Conflict”).
Module 4: Create Comprehensive Plans for Developing Others
- Build effective employee development via IDPs aligned to mission; identify skill gaps and resources.
- Differentiate mentoring and coaching; design programs (e.g., flash/speed mentoring, formal coaching) with clear agreements.
- Measure program effectiveness (process adherence, pulse checks, mentee progress, organizational outcomes; BASICS for coaching).
- Prepare future leaders and plan succession using OPM’s six-step approach.
Module 5: Analyze Approaches for Guiding Teams and Maximizing Employee Engagement
- Identify hallmarks of high-performing teams (purpose, roles, trust, feedback, recognition).
- Adopt team-building approaches suited to hybrid/co-acting groups (project “big-bang” moments, incentives, dashboards, cross-training).
- Link engagement to strategic goals to accelerate delivery, quality, innovation, and retention.
- Create belonging through culture, leadership behaviors, fair practices, relationships, and shared purpose.
Module 6: Analyzing Strategies for Creating a Learning Organization
- Define learning organizations using Senge’s five disciplines (shared vision, systems thinking, personal mastery, mental models, knowledge sharing).
- Promote organization-wide learning (after-action reviews, coaching/mentoring, open communication, experimentation, metrics).
- Evaluate ROI of development (productivity, readiness for change, retention) and track outcomes with clear measures.
- Foster continuous improvement and risk-aware experimentation to adapt to change.
