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LinkedIn Learning

Windows 10: Troubleshooting for IT Support

via LinkedIn Learning

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Overview

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Explore the tools you need to know to troubleshoot common problems using built-in tools and solutions in the Windows 10 operating system.

Syllabus

Introduction
  • Learn the basics of troubleshooting in Windows 10
1. An Introduction to Troubleshooting
  • Windows 10 troubleshooting best practices
2. The Most Common Fixes
  • Booting into Safe Mode
  • Resetting Windows
  • Restoring Windows
  • Running Windows Update
  • Removing a buggy update
3. Troubleshooting Tools
  • Working with the Reliability Monitor
  • Using the Steps Recorder
  • Using the Security and Maintenance Console
  • Working with troubleshooters
  • Cleaning up the hard disk
  • An introduction to the Event Viewer
  • An introduction to performance monitoring
  • What is slowing down the system?
4. Fixing Boot Problems
  • Fixing boot problems
  • Windows startup
5. Remote Troubleshooting
  • Using Remote Assistance
  • Configuring the RDP client
  • Establishing a Remote Desktop session
6. Troubleshooting Applications
  • Reinstalling a Windows Store application
  • Reinstalling a Win32 application
  • Repairing a Win32 application
  • Fixing an application compatibility problem
Conclusion
  • Next steps

Taught by

Andrew Bettany

Reviews

4.8 rating at LinkedIn Learning based on 1554 ratings

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