Cisco Certified Support Technician IT Support 100-140 Unit 5

Overview

This course takes you deep into troubleshooting and managing Windows, Mac, and mobile operating systems, equipping you with the practical skills needed to resolve common user issues and optimize device performance. You’ll learn how to configure display settings, manage device encryption, and handle updates and application compatibility. Discover best practices for backing up personal data, clearing browser caches, and using tools like Task Manager and Activity Monitor to manage system processes. The course also covers mobile device management, email setup, and troubleshooting for iOS and Android devices, as well as collaboration software and app installation. Special attention is given to accessibility features and power management, ensuring you can support diverse user needs. By the end of this module, you’ll be ready to confidently address a wide range of operating system and application challenges.

Syllabus

Cisco Certified Support Technician (CCST) IT Support - 100-140: Unit 5

In this module, you’ll explore common issues with Windows and Mac operating systems, as well as mobile device operations and application troubleshooting. You’ll learn how to identify and resolve problems on both Windows and Mac platforms, understanding the unique components and challenges each system presents when it comes to application issues. You’ll also gain practical skills for troubleshooting mobile devices, including smartphones and tablets. This includes handling operational and application problems you’re likely to encounter in any environment. These topics are essential for IT support, and you’ll find them both useful and engaging as you build your expertise.