Cisco Certified Support Technician IT Support 100-140 Unit 6

Overview

This course provides a thorough foundation in networking concepts, including LAN, WAN, WLAN, and both IPv4 and IPv6 addressing. You’ll master the setup and management of network devices, firewalls, DNS, and DHCP, ensuring seamless connectivity and robust security for any environment. The course also covers user and resource management, teaching you how to implement directory services like Active Directory and cloud platforms, configure group policies, and manage shared drives and cloud storage. You’ll gain practical skills in password management, multi-factor authentication, and verifying permissions to safeguard sensitive data. Hands-on lessons guide you through troubleshooting connectivity issues using essential commands and tools across Windows and Mac systems. By the end of this module, you’ll be equipped to support users, secure networks, and manage resources with confidence.

Syllabus

Cisco Certified Support Technician (CCST) IT Support - 100-140: Unit 6

In this module, you’ll learn about general connectivity and network-based resources, including what a network is and how to connect to one. You’ll explore the fundamentals of network operations and discover the benefits of connecting computers to a network. You’ll also dive into IP version 6, understanding how devices are identified on a network and how to verify connectivity. These concepts will help you design and manage networks of any size with confidence.