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- This module introduces the Enterprise Desktop Support Technician role and describes how an EDST best supports end users, both directly and indirectly, in a Windows client environment.
After completing this module, you'll be able to:
- Describe the Enterprise Desktop Support Technician (EDST) job role.
- Describe the desktop support environment.
- Describe how to interact with end users.
- Explain the key stages and terminology of a troubleshooting methodology
- This module provides information about the operating system’s architecture and supported devices. It also describes the desktop support environment and troubleshooting terminology.
After completing this module, you will be able to:
- Describe how different form factors and hardware options affect supporting the device.
- Explain the Windows operating system architecture.
- Describe the Windows registry
- Use the Registry Editor tool to change Windows settings.
- This module introduces the tools for troubleshooting the Windows client operating system and provides guidance on how to use them.
After completing this module, you will be able to:
- Explain how to use the Task Manager tool.
- Use Event Viewer to identify problems.
- Explain how to use the Reliability Monitor.
- Use the Diagnostics and Recovery Toolset.
- Use the Steps Recorder to record details of a problem.
- Use the Microsoft Management Console
- Understand the Windows Registry
- This module explores methods and tools for monitoring and troubleshooting Windows client performance issues.
After completing this module, you will be able to:
- Describe key system components in Windows.
- Describe performance monitoring tools in Windows.
- Explain how to establish a performance baseline.
- Explain how to optimize disk and memory performance in a Windows computer.
