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LinkedIn Learning

Learning ServiceNow

via LinkedIn Learning

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Overview

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Learn how to use ServiceNow to manage IT tasks. Discover how to navigate and customize the user interface and use the platform's task management functions to complete tasks.

Syllabus

Introduction
  • Manage IT work assignment and fulfillment
  • ServiceNow needs and roles
  • What you can do better after this course
1. Where Does Work Come From?
  • Tasks everywhere
  • Help desk tickets
  • An order fulfillment request
2. The Navigator
  • What do I see?
  • Applications and modules
  • Creating favorites
  • Sharing favorites
  • User interface: Presentation
  • User interface: Performance
  • User interface: Notification
3. Lists and How to Tame Them
  • Viewing data
  • Data and column management
  • Searching for data
  • Breadcrumbs
  • Building filters
  • Sharing filters
  • Personalizing lists
  • Changing fields in a list view
4. Data Output
  • Getting data out
  • Exporting records from a list view
  • Creating your own reports
5. My Work
  • Task work
  • How can I find work?
  • Time-constrained work
Conclusion
  • Next steps

Taught by

Jim Kerrigan

Reviews

4.7 rating at LinkedIn Learning based on 2318 ratings

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