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LinkedIn Learning

Leading a Customer-Centric Culture

via LinkedIn Learning

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Overview

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Discover how to get your employees obsessed with customer service. Create a customer-centric culture that keeps the customer experience at top of mind.

Syllabus

Introduction
  • Get employees obsessed with service
  • What to know before watching this course
1. Customer Service Vision
  • Guide employees with a vision
  • Write a customer service vision
  • Engage employees with the vision
2. Organizational Alignment
  • Assess organizational alignment
  • Set good goals
  • Hire for culture fit
  • Train for culture
  • Empower employees
  • Be a culture leader
Conclusion
  • Next steps

Taught by

Jeff Toister

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