Hiring and Managing UX Professionals

Introduction

• Hiring UX professionals

1. How Is UX Work Structured?

• What is UX and where do you start?
• UX fields: Design, research, and strategy
• Design-based jobs and skill sets
• User research, accessibility, and human factors
• UX strategy, content strategy, and customer experience
• Figure out what skills you need on your team

2. Who's Going to Do the Work?

• Employees, freelancers, and moonlighters
• Agencies and larger consulting firms
• Generalists and experts
• Mix and match for success

3. How Do You Find Who You're Looking for?

• Employers and recruiters: Be a part of the UX community, too
• Create your UX elevator pitch
• Align your job titles and descriptions
• Seek out staff and contractors
• Giving newbies a chance
• Learning break

4. Assessing Credibility

• Are the people you find right for you?
• Corporate credibility
• Portfolios and NDAs

5. Working with Consultants

• Contracting, pricing, and timing
• Alignment, knowledge, and expertise
• Contractor communication and work location
• Learning break

6. An Employer's Guide to Happy Employees

• Understand the needs of creatives
• Support career advancement

Conclusion

• Next steps