Develop Your Retail Sales Skills

Retail sales demands skills that can enhance your career throughout your professional life. This learning path helps you build the dynamic skills you need to excel in your retail sales job, from starting conversations to listening effectively and building rapport with your customers.

Identify skills retail employees value most.
Learn how to connect with your customers.
Apply customer service skills to your retail job.

Syllabus

Courses under this program:
Course 1: Retail Sales Foundations
-Find out how to succeed in retail sales. Learn techniques to increase sales and keep customers happy.

Course 2: Retail Sales: The Importance of Listening
-Want your customers to feel understood? Boost your listening skills. Learn techniques that can help you foster a sense of connection and deliver a great customer experience.

Course 3: Retail Customer Service
-Learn how to provide "rock star" retail customer service—the kind that gets you noticed by managers and keeps customers coming back.

Course 4: Rocking Your First Retail Sales Job
-Learn how to shine in your very first retail sales gig. This course helps entry-level employees grasp how organizations operate and how they can be a star player on their team.

Course 5: Mastering Conversations in Retail Sales
-Learn about the different kinds of conversations you're expected to have with retail customers, as well as how to navigate those conversations successfully.