Develop Your Skills as a Outsourcing Specialist

Learn about the key opportunities and challenges presented by outsourcing. The outsourcing industry is growing rapidly with thousands of new jobs in high demand. This learning path will help you develop the foundational skills you need to know to hit the ground running as an outsourcing specialist.

Review the pros and cons of outsourcing models.
Explain outsourcing critical success factors.
Build the knowledge and skills needed for outsourcing jobs.

Syllabus

Courses under this program:
Course 1: Outsourcing Fundamentals
-Learn the fundamentals of working in an outsourcing environment, including the pros and cons of different outsourcing models, outsourcing contracts, and performance reporting.

Course 2: The Outsourced Environment
-Learn how to discuss and support the work conditions surrounding the management or delivery of outsourced services.

Course 3: Outsourcing Critical Success Factors
-Learn how to build a successful outsourcing relationship benefitting the outsourcer and the client, as well as how you can contribute to this positive relationship.

Course 4: Outsourcing Management
-Are you going to manage an outsourcing relationship? Learn proper outsourcing management practices, from within the outsourcer or outsourcing client's organization.

Course 5: Handling Outsourcing Issues
-Learn about common issues that surface in outsourcing environments and find out how to practice appropriate recovery actions to address those issues.

Course 6: Outsourcing: Managing Service Transition
-Learn how to evaluate effective transition plans for shifting services from the client's environment to an outsourcer, or from one outsourcer to another.

Course 7: Project Management Foundations: Procurement
-Learn how to plan, manage, and execute project procurements, as well as leverage AI and automation tools to streamline procurement processes.

Course 8: Operations Management Foundations
-Identify the operations systems in your workplace and use operations management tools and concepts to improve outcomes, efficiency, and innovation.

Course 9: Fundamentals of Sustainable Supply Chains
-Learn the practical foundations of supply chain sustainability and get started on improving your organization’s sustainability performance.

Course 10: Best Practices for Managing Global Projects
-Learn how to set up global projects for success by agreeing on the language, roles, and culture of each project.

Taught by

Bob McGannon, Bob McGannon, Dr. Simon T. Bailey, DBA, CSP, CPAE, Oliver Yarbrough, M.S., PMP®, Eddie Davila, Bob McGannon, Eddie Davila, Lisa Earle McLeod, Jim Stice, Bob McGannon, Brenda Bailey-Hughes, Bob McGannon and Bob McGannon