Knowledge Management

via Coursera

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Provider

Coursera
Pricing

Paid Course
Languages

English
Certificate

Certificate Available
Effort

13 weeks, 1 hour a week
Sessions

Self-Paced
Level

Intermediate
Subtitles

English

Found in

Overview

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Covers foundational concepts, practical frameworks, and global case studies in KM. Helps learners connect strategic planning to knowledge systems for competitive advantage. This course provides a comprehensive exploration of knowledge management, blending theoretical foundations with practical applications. It equips learners with the tools to understand, implement, and evaluate knowledge strategies in dynamic organizational settings. Designed for professionals seeking to enhance their strategic thinking and decision-making, it offers insights into managing knowledge across individual, team, and organizational levels. This course is suitable for business students, knowledge managers, organizational leaders, and consultants. A basic understanding of management principles and systems thinking is recommended to fully benefit from the content. Blending theory and practical case studies, this book provides a structured exploration of knowledge management principles, strategic applications, and organizational practices for business professionals and students. This course is based on Knowledge Management, by Peter Massingham. Copyright ©2020 by Sage Publications Limited. All rights reserved, including rights for text and data mining and training of artificial technologies or similar technologies. Published by Sage Publications Limited, London. Used by arrangement with Sage Publications Limited.

Syllabus

Knowledge
- This module explores the concept of knowledge from philosophical, individual, and organizational perspectives. Learners will examine how knowledge is defined, managed, and applied in different contexts, including the challenges and strategies involved in knowledge management.
Knowledge Management
- This module explores the foundational concepts, historical development, and practical applications of knowledge management. Learners will gain an understanding of how organizations can effectively manage knowledge to improve performance, foster innovation, and enhance decision-making. The content covers multiple disciplinary perspectives and introduces key models and tools for knowledge management implementation.
Measuring the Performance of Knowledge Management
- This module explores the methods and frameworks for measuring the effectiveness of knowledge management within organizations. Learners will discover how to evaluate both financial and non-financial impacts, understand the evolution of knowledge economies, and apply performance management systems to real-world scenarios.
The Value of Knowledge
- This module explores the importance of knowledge in modern organizations, how to measure its value, and the practical application of the Knowledge Accounts model. Learners will gain insight into intangible asset reporting, strategic human resource management, and the evolving landscape of knowledge valuation. By the end, students will understand how to apply knowledge-based frameworks to real-world business decisions.
Knowledge Strategy
- This module explores the strategic management of knowledge as a critical organizational resource. Learners will examine theoretical frameworks such as the resource-based view and knowledge-based view, and learn how to identify and address knowledge gaps. The course also covers practical strategies for knowledge creation, acquisition, and sharing to enhance competitive advantage.
Measuring and Managing Knowledge Loss
- This module explores the causes and consequences of knowledge loss in organizations, highlighting methods to measure and manage it effectively. Learners will examine theoretical frameworks from knowledge management, human resource management, and operations management. The module also provides practical insights into strategies for long-term knowledge retention and organizational resilience.
Using Knowledge
- This module explores the challenges of applying knowledge in organizations, introduces techniques like peer assists and after-action reviews, and highlights strategies to bridge the gap between knowing and doing. Learners will develop an understanding of knowledge management frameworks and their impact on decision-making and performance.
Organizational Learning and the Learning Organization
- This module explores the principles of organizational learning, the characteristics of a learning organization, and the frameworks used to measure and enhance learning capacity within organizations. It covers key concepts such as absorptive capacity, single-, double-, and triple-loop learning, and the importance of knowledge sharing. Learners will gain a deeper understanding of how organizations can foster continuous learning and improve performance.
Knowledge Sharing
- This module explores the theoretical and practical aspects of knowledge sharing in organizations, covering key models, barriers, and solutions. It equips learners with the ability to analyze how knowledge is transferred, identify factors that affect sharing, and apply strategies to improve knowledge management processes.
Productivity
- This module explores how organizations can enhance productivity through effective change management, process optimization, and knowledge integration. It covers key concepts such as directed versus facilitated change models, business process management, and the role of knowledge in improving decision-making. Learners will gain practical strategies for implementing productivity improvements in dynamic organizational environments.
Organizational Systems
- This module explores how organizational systems, including information technology, human resource management, and structure, support knowledge management. Learners will gain insights into the interplay between these systems and their impact on decision-making and organizational effectiveness. The content emphasizes practical applications and strategies for aligning systems with knowledge management goals.
International Business Management
- This module explores the role of knowledge management in international business, focusing on strategies for managing cross-border knowledge flows, cultural influences on information sharing, and the impact of organizational structures on global operations. Learners will gain insights into managing human resources, developing a global mindset, and balancing standardization with local adaptation in multinational enterprises.
What Next for Knowledge Management?
- This module explores the evolving role of knowledge management in modern organizations, examining its challenges, theoretical foundations, and potential for mainstream adoption. Learners will analyze the balance between technology and personalization, assess its academic and practical relevance, and consider strategies for gaining recognition in both academic and professional settings.