Apple Support Pro Certification Guide (SUP-2026)

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Details

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Provider

Coursera
Pricing

Paid Course
Languages

English
Certificate

Paid Certificate Available
Duration & workload

13 hours 48 minutes
Sessions

On-Demand
Subtitles

English

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Overview

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This course features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. The Apple Support Pro Certification Guide (SUP-2026) is designed for IT professionals and support specialists to master Apple device troubleshooting and management. You will learn to use key tools like Apple Configurator, MDM, and iCloud to manage and support Apple devices. The course combines theoretical knowledge with practical experience, covering troubleshooting, device setup, backup, restore, security, and enterprise solutions. You’ll explore how to troubleshoot iOS and macOS devices, manage Apple accounts, and configure iCloud and Continuity features. Additionally, the course covers network issues, privacy settings, and Apple’s diagnostic tools, preparing you to handle common device challenges effectively. This course is perfect for IT professionals and Apple technicians looking to specialize in Apple support, with no prior Apple experience required. By the end, you’ll be equipped to manage Apple devices in enterprise environments, optimize their performance, and ensure security.

Syllabus

Introduction

In this module, we will provide an overview of the Apple Support Pro Certification course, highlighting its importance and preparing you for success. We will also cover essential tools like Apple Configurator to ensure you're ready for device management tasks. Additionally, proven strategies to navigate the course effectively will be shared.

Introduction to Mobile Device Management

In this module, we will explore the core principles of Mobile Device Management (MDM) and its essential functions. You’ll also learn to identify managed devices, configure them remotely with MDM payloads, and handle configuration profiles effectively for seamless device management.

Understanding Apple Accounts

In this module, we will dive into the various Apple account types, from personal accounts to managed ones. You will learn the process of creating both types of accounts and how to set them up for organizational needs.

iCloud & Continuity

In this module, we will introduce iCloud and Continuity, two key features that allow Apple devices to work together harmoniously. You’ll explore their benefits, including data synchronization, cross-device experiences, and convenient sharing features like AirDrop.

Passwords and Passkeys

In this module, we will focus on Apple's security mechanisms for protecting your accounts, from traditional passwords to passkeys. You'll also learn how to use the Passwords app to store and manage your credentials securely.

Introduction to iOS 26

In this module, we will introduce you to the latest iOS and iPadOS features, with a focus on iOS 18. You’ll also get hands-on guidance for customizing device settings to suit your needs.

Restore and Setup for iOS Devices

In this extensive module, we will cover everything related to restoring and setting up iOS devices, from backing up data to troubleshooting restore issues. You'll learn how to use various methods, including iCloud, Apple Configurator, and direct device restoration.

Managing Network and Sharing for iOS Devices

In this module, we will guide you through networking and sharing features on iOS devices, including troubleshooting techniques for common connectivity issues. We’ll also cover VPN setups and file-sharing options such as AirDrop.

Managing Apps on iOS Devices

In this module, we will focus on resolving issues with unresponsive apps, offering practical steps to help fix freezes and crashes on iPhones and iPads.

Privacy and Security for iOS Devices

In this module, we will explore the privacy and security tools available on iOS, including location services, app permissions, and Activation Lock. We will also cover steps to ensure your data remains protected.

Using Diagnostic Tools on iPhone and iPad

In this module, we will introduce Sysdiagnose, Apple’s diagnostic tool for iPhone and iPad. You’ll learn how to use it to gather detailed logs that help in troubleshooting complex iOS issues.

Introduction to macOS 26

In this module, we will provide an introduction to macOS 15, covering its interface, new features, and essential system functions. We will also guide you through using macOS Terminal for command-line operations.

Setting Up and Restoring a Mac

In this module, we’ll walk you through the key tools for setting up and restoring a Mac. You’ll learn to use Recovery Mode, Safe Mode, and Erase Assistant, as well as how to restore or transfer data using Apple Configurator and Migration Assistant.

Managing Network and Sharing for macOS

In this module, we will explore macOS network settings, including Wi-Fi troubleshooting, AirDrop for file sharing, and configuring VPNs. You’ll also learn how to manage network locations and secure network sharing.

Privacy and Security for macOS

In this module, we will dive into the privacy and security features that macOS offers. You'll learn how to secure your Mac using encryption, malware protection, privacy settings, and activation locks.

Using Diagnostic Tools on Mac

In this module, we’ll introduce you to macOS diagnostic tools such as Activity Monitor and Console, and show you how to leverage them to analyze system performance and resolve issues. You’ll also learn how to use Terminal for advanced troubleshooting.

Accessibility

In this module, we will explore Apple’s accessibility features that make devices usable for everyone. You'll learn how to use features like VoiceOver and AssistiveTouch to improve the user experience on iOS and macOS.

Apple Intelligence

In this module, we will introduce Apple Intelligence, Apple's AI tools that enhance device functionality. You'll learn how to configure and manage these intelligent features on your Apple devices for improved user experiences.

Exam Preparation

In this module, we will provide the resources and preparation strategies you need to succeed in the Apple Support Pro Certification exam. We will also share expert tips to boost your confidence and performance.