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Coursera

Coaching for Change: Making Agility Work

via Coursera

Overview

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This course gives you access to the powerful systems-coaching tools agile leaders use to help entire organizations—and the teams within them—think, act, and grow as one aligned system. You'll explore how to define, reveal, and serve systemic patterns; how to enter complex group dynamics; how to work with roles and navigate conflict; and ultimately how to guide transformation that sticks. Using these approaches, regardless of whether you're a coach, scrum master, project manager, or agile leader, you'll gain the ability to drive strategic alignment, boost collaboration across functions, and nurture adaptability in evolving environments. If you're already familiar with agile coaching, this course offers a broader lens to see and influence organizational patterns for deeper impact. If you're newer to systems thinking, you'll discover a structured, scenario-based path to mastering high-leverage coaching techniques. If you've ever wanted to help your organization thrive through complexity and change, this course will show you how.

Syllabus

  • Welcome
  • Defining the System
    • Episode 1: How Rubber Ducky Leveled Up A Retrospectives Podcast Special Welcome to Agile Systems Coaching! Join host Jules for Coaching for Change: Making Agility Work, a Retrospectives podcast special, as she investigates the agile transformation journey of Rubber Ducky Development, a quirky game studio. In this unique and engaging seven-episode podcast series, examine the fascinating world of agile systems coaching. You'll learn how to view your team and organization as a single, interconnected entity, and how to facilitate change at a systemic level to unlock the full potential of your agile teams. In our first episode, How Rubber Ducky Leveled Up: Defining the System, you'll discover the core principles of systems coaching and learn how to view the team and organization as one interconnected system. You'll also explore how to recognize the inherent strengths of the system and approach coaching with a focus on unlocking potential. Tune in to Retrospectives and discover how Rubber Ducky Development leveled up its game!
  • Entering the System
    • Episode 2: Wading In A Retrospectives Podcast Special Welcome back to the Retrospectives podcast! In episode one, Ezra and I explored systems coaching, what it means to coach a team and organization as a single entity, how to recognize the system as fully competent and not in need of fixing, and the importance of maintaining a systems perspective. Ready for more? In episode two, Ezra is back and ready to share techniques around entering a system in a neutral way, assessing the system, and aligning on coaching agreements that establish trust and collaboration within the system.
  • Revealing the System to Itself
    • Episode 3: The Great Duck Reveal A Retrospectives Podcast Special Welcome back to Coaching for Change: Making Agility Work, a Retrospectives podcast special! Ezra, from Rubber Ducky Development, is back with us today for another insightful discussion. In this episode, we’ll focus on how Ezra was able to Reveal the System to Itself, using a variety of agile tools and techniques to bring success to Rubber Ducky’s teams, team of teams, and the organization as a whole.
  • Working with Roles
    • Episode 4: Stop, Duck, and Role A Retrospectives Podcast Special Welcome back to Retrospectives, the podcast where we explore the fascinating world of agile coaching! In Episode 4: Stop, Duck, and Role, we wade into how agile systems coaches help teams uncover the formal and informal roles that keep an organization moving forward. We’ll also dive into role fatigue—when essential roles get overworked—and share strategies for using these role revelations to keep feathers unruffled during periods of change! Our guests today are Monty and Rowan, two talented individuals from the Rubber Ducky Development team, who will share their personal experiences navigating the challenges and triumphs of working with roles in a dynamic agile environment. Get ready to unlock the secrets of effective role management and learn how to empower individuals and teams to truly “get their ducks in a row” on their agile journey!
  • Navigating Conflict
    • Episode 5: Ruffled Feathers A Retrospectives Podcast Special Welcome back to the Retrospectives podcast, where we explore hot topics related to agile coaching. In Episode 5: Ruffled Feathers, we’ll be talking about how to address conflict in the system, when different individuals, teams, and departments have different perspectives, needs, and priorities. Ezra is back with us, along with several people from Rubber Ducky, to share their stories about how they thrived by addressing both healthy and unhealthy conflict. Ezra will share how he coached the system to navigate the conflict, techniques for doing this, and strategies for addressing resistance.
  • Serving the System
    • Episode 6: Migration Mentality A Retrospectives Podcast Special Welcome back to the Retrospectives podcast! We’ve covered quite a bit already on this show about Rubber Ducky’s experience with Coaching for Change: Making Agility Work. Today, we have several members of Rubber Ducky’s leadership team to share how Ezra supported them in making that mental shift to Serving the System. Our panel members came to realize that they could take ownership over system processes and work together to drive change at Rubber Ducky. That’s quite an accomplishment, and as we know, it served them well.
  • Implementing Systems Coaching
    • Episode 7: What Makes Rubber Duck Float? A Retrospectives Podcast Special Welcome back to Coaching for Change: Making Agility Work a Retrospectives podcast special! Alex, CEO of Rubber Ducky Development, and Ezra, an agile coach, are back with us today to wrap up our series. In this episode, our focus is on you, our listeners. We’ll discuss how you can assess your own organization and consider your progress. So grab a pen and your coffee and join us!
  • Coaching for Change: Making Agility Work Assessment
  • Conclusion

Taught by

Scrum Alliance

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