This intensive 4-day Business Process Analysis and Management course equips you with comprehensive knowledge and practical skills to excel as a Business Process Analyst. The curriculum fully prepares you for certification examinations offered by the International Institute of Business Analysis (IIBA), the Association of Business Process Management Professionals International (ABPMP), and the Project Management Institute (PMI).
Who Should Attend:
- Business Process Analysts
- Business Process Managers
- Process Architects
- Business Analysts
- Business Systems Analysts
- Project Managers
- Quality Performance Managers
- Business Process Improvement Specialists
- Business Process Innovation Specialists
- IT/IS Specialists
- Change Management Specialists
- Information Technology Infrastructure Library Specialists
- Lean, Scrum, and Six Sigma Practitioners
- Product Managers
- Team Leaders
- Training and Development Professionals
What You Will Accomplish:
- Assess the performance and effectiveness of current business and operational processes
- Define and understand the role and key responsibilities of a business analyst
- Apply Business Analysis best practices using various project management methodologies: waterfall, incremental, and agile approaches
- Apply the Business Analysis Core Concept Model (BACCM) framework to analyze and improve your organization's business processes
- Identify, evaluate, and prioritize process improvement opportunities using systematic, proven methodologies
- Develop, create, and gain organizational approval for comprehensive Business Process Management business cases
- Map and model business processes at both enterprise-wide and detailed workflow levels
- Select and apply appropriate business process performance controls, metrics, and targets
- Implement a comprehensive Framework for Process Improvement tailored to your organization
- Define complex business process steps using advanced modeling techniques including ANSI, Swim Lane diagrams, gap analysis, Business Process Diagrams, Unified Modeling Language (UML), SIPOC, Value Stream Maps, Cause and Effect Diagrams, Pareto Diagrams, Cross-functional Process Maps, McKinsey 7S Framework, and other methodologies
- Develop and apply systems modeling, process modeling, and data modeling expertise
- Transform business processes using best-practice modeling and improvement techniques
- Evaluate the effectiveness of implemented business process solutions
- Contribute to significant organizational performance improvements
- Foster a process-centered organizational culture
Course Structure:
Module 1: Introduction and Overview of Business Analysis
Define business processes and business process analysis. Explore the roles and responsibilities of a business process analyst. Investigate credible industry-wide certification options. Identify business processes within your organization and evaluate current processes with performance gaps or control issues. Determine which processes require improvement to achieve better return on investment and organizational outcomes.
Module 2: Business Analysis Planning and Monitoring (Initiate Phase)
Assess current business and operational processes to identify gaps and improvement opportunities. Evaluate and prioritize potential incremental enhancements. Use metrics-driven information to create and analyze process models. Identify and engage key stakeholders to understand both the Voice of the Business and Voice of the Customer. Initiate analysis efforts with clear objectives and agreed-upon goals. Decompose complex processes into manageable tasks and sub-processes. Develop realistic cost estimates, time commitments, and scope documentation with detailed requirements.
Module 3: Elicitation and Collaboration (Scope and Design Phase)
Create a Stakeholder Requirements Matrix using systematic stakeholder identification and analysis. Build strategies for active stakeholder participation in process assessment and improvement. Use diverse elicitation techniques, including brainstorming, focus groups, requirements workshops, interviews, observation, surveys, document analysis, benchmarking, and prototyping. Identify and document process scope while managing scope creep. Clarify and validate the current state of processes before proposing future state solutions.
Module 4: Life Cycle Management
Verify, validate, and document business rules analysis appropriate to different project types and improvement initiatives. Initiate process analysis with scope statements, vision statements, mission statements, and strategic objectives. Identify improvement opportunities using systematic methodologies. Manage and streamline project backlogs and item tracking. Document, communicate, review, and archive lessons learned throughout the initiative.
Module 5: Strategy Analysis (Improve and Control Phase)
Identify your organization's Key Performance Indicators (KPIs), dashboards, balanced scorecards, and SWOT analysis. Conduct business capability, decision, financial, and risk analyses. Identify realistic triggers for initiating business process analysis. Implement selected improvements in real time across the organization. Determine an appropriate process business case for your organization. Create an effective business process analysis plan and business model canvas.
Module 6: Requirements Analysis and Design Definition
Apply advanced process modeling and decision modeling techniques. Complete thorough sequence diagrams and conduct detailed business rules analyses. Compile user stories, use cases, and role and permission structures. Develop data dictionaries, data models, and data flow diagrams, and conduct data mining activities. Perform cost-benefit analysis and other metrics to estimate potential value from planned improvements.
Module 7: Process Performance Measurement and Assessment
Select business process performance controls, metrics, and targets. Master quality assessment and control tools, including Cause and Effect Diagrams, Control Charts, Flow-Charting, Histograms, Pareto Charts, Run Charts, Scatter Diagrams, Statistical Sampling, and Inspection techniques. Use Root Cause Analysis (RCA) and Statistical Process Control (SPC) to determine if processes are in control or require intervention. Create SIPOC models and process diagrams. Identify complex business process steps using various modeling techniques. Apply knowledge to estimate process and cycle time. Follow systematic steps for improving business process performance. Develop and apply a comprehensive Framework for Process Improvement.
Module 8: Solution Evaluation and Process Transformation
Apply best-practice business process modeling and improvement techniques to transform targeted and problematic processes. Conduct thorough Root Cause Analysis for identified gaps and deficiencies. Determine acceptance and evaluation criteria with relevant metrics and Key Performance Indicators. Identify required business process changes, detail impacts, and develop transition plans. Submit detailed implementation plans for organizational approval. Evaluate the effectiveness of planned improvements. Determine Return on Investment (ROI), conduct cost-benefit analysis, and calculate other metrics documenting improvements. Encourage the development of new business directions and processes. Implement breakthrough organizational performance improvements. Build and sustain a process-centered organizational culture.
