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Amazon Web Services

Amazon Connect Customer Custom Contact Control Panel Fundamentals (日本語)

Amazon Web Services and Amazon via AWS Skill Builder

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Amazon Connect Customerを使用すると、組織は特定の要件に合わせたカスタムエージェントアプリケーションを構築できます。このコースでは、カスタム Amazon Connect CustomerContact Control Panel (CCP) を構築するメリット、一般的なユースケース、およびコアコンセプトについて学習します。実際の実装シナリオを探索し、エージェントに一貫したエクスペリエンスを提供するための主要な考慮事項を特定します。

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