Amazon Connect Courses and Certifications

Amazon Connect Complete Training Course

3397 ratings at Udemy

Master cloud-based contact center development with Amazon Connect, from basic setup to advanced integrations with Lex, Lambda, and other AWS services for building intelligent voice and chat solutions.

• Udemy
• 4 hours 5 minutes
• On-Demand
• Paid Course

Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)

15 ratings at Coursera

Explore Amazon Connect's capabilities, roles, and Contact Control Panel. Learn key features, deployment considerations, and daily agent activities for efficient contact center management.

• Coursera
• 1 hour 3 minutes
• On-Demand
• Paid Course

Amazon Connect: Creating & Managing Amazon Connect Instances

Learn to create and manage scalable cloud contact centers with Amazon Connect, covering setup, customization, and implementation for efficient customer service operations.

• Coursera
• 1 hour 3 minutes
• On-Demand
• Paid Course

Amazon Connect Chat and Messaging Fundamentals

Learn to leverage Amazon Connect's text-based communication channels, including web chat, SMS, and third-party messaging apps, to enhance customer interactions and organizational efficiency.

• Coursera
• 1 hour 3 minutes
• On-Demand
• Paid Course

Amazon Connect Contact Lens Fundamentals

Explore Amazon Connect Contact Lens to analyze customer conversations, evaluate agent performance, and improve customer experience through automated insights and post-contact summaries.

• Coursera
• 1 hour 3 minutes
• On-Demand
• Paid Course

Amazon Connect Flows Fundamentals

Learn to create, personalize, and automate customer service experiences using Amazon Connect flows. Explore benefits, use cases, and implementation strategies for efficient and cost-effective solutions.

• Coursera
• 1 hour 3 minutes
• On-Demand
• Paid Course

Amazon Connect Instance Fundamentals

Learn to design and set up a customized Amazon Connect cloud contact center, covering key concepts, best practices, and configuration settings for optimal business performance.

• Coursera
• 1 hour 3 minutes
• On-Demand
• Paid Course

Amazon Connect Console Fundamentals

Explore Amazon Connect's user-friendly interface for designing contact flows, managing agents, and tracking metrics - ideal for non-technical users in customer service operations.

• Coursera
• 1 hour 3 minutes
• On-Demand
• Paid Course

Amazon Connect Conversational Interfaces Fundamentals

Learn to build natural language interfaces for speech and text interactions using Amazon Connect, exploring benefits, use cases, and implementation scenarios.

• Coursera
• 1 hour 3 minutes
• On-Demand
• Paid Course

Amazon Connect Routing Fundamentals

Learn to implement intelligent omnichannel routing strategies with Amazon Connect, enhancing customer experience and optimizing contact center operations through real-world scenarios.

• Coursera
• 1 hour 3 minutes
• On-Demand
• Paid Course

Amazon Connect: Introduction to the Administrative Interface

Explore Amazon Connect's admin interface: navigate, view reports, analyze metrics, and create dashboards for effective agent-customer communication management.

• Coursera
• 1 hour 33 minutes
• On-Demand
• Paid Course

Amazon Connect Essentials

Amazon Connect is a cloud-based contact center solution. Learn how to use Connect to set up a customer contact center for reliable customer engagement. Start a Free Trial

• A Cloud Guru
• 5 hours
• On-Demand
• Free Trial Available

Amazon Web Services;  Amazon

Amazon Connect - Troubleshooting

Learn effective troubleshooting techniques for Amazon Connect, including information gathering, resolving common issues, and escalating to AWS Support when necessary. Gain resources for independent problem-solving.

• AWS Skill Builder
• 1 hour
• On-Demand
• Free Certificate

Amazon Web Services;  Amazon

Amazon Connect: Implementing Chat in Connect

Explore Amazon Connect Chat's capabilities, implementation, and integration with AWS services to enhance customer communication and optimize contact center operations.

• AWS Skill Builder
• 1 hour
• On-Demand
• Free Certificate

Amazon Web Services;  Amazon

Amazon Connect: Implementing Task on Connect

Implement and optimize Amazon Connect Tasks to enhance contact center efficiency. Learn configuration, creation, scheduling, and reporting for improved customer service and operational insights.

• AWS Skill Builder
• 2 hours
• On-Demand
• Free Certificate