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Amazon Web Services

Amazon Connect: Creating & Managing Amazon Connect Instances

Amazon Web Services via Coursera

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Overview

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Amazon Connect is a cloud contact center that helps you offer superior customer service. Because it is designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice, chat, and tasks for your customers and contact center agents. Amazon Connect includes tools for skills-based routing, powerful real-time and historical analytics, and intuitive management tools. With pay-as-you-go pricing, Amazon Connect can lower costs while improving contact center operations and agent efficiency. This course guides you through how to set up an Amazon Connect contact center that can scale to support millions of customers.

Syllabus

  • Amazon Connect: Creating and Managing Amazon Connect Instances
    • This course is a part of the Amazon Connect curriculum. In this course, you will walk through how to create and manage an Amazon Connect instance that is customized to your contact center’s needs. The course includes the various steps and features involved with the implementation process, which can help you adjust your existing Amazon Connect instance as your company grows.

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