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00:25:03 - Integration of Call Quality and AI in Contact Centers
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Classroom Contents
Bend, Don't Break - Building Resilient Voice Networks for Contact Centers
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- 1 0:00 - Hosts Introduction – Nellie Galindo and Lauren Brockman
- 2 00:03:29 - Voice Channel Significance and Data Trends in Contact Centers
- 3 00:05:11 - Impact of Poor Voice Channel Performance on Brand Reputation and Trust
- 4 00:14:00 - Decision point: to resbord or not to resbord managing routing redundancy
- 5 00:18:29 - Introduction: AI’s Role in Customer Service
- 6 00:25:03 - Integration of Call Quality and AI in Contact Centers
- 7 00:28:17 - Discussion on real-time rerouting capabilities in carrier networks
- 8 00:30:19 - Question on cloud migration challenges and best practices
- 9 00:33:47 - Explanation of multi-platform enterprise environments and integration complexity
