Technical Support Courses and Certifications

Technical Support (IT) Case Studies and Capstone

186 ratings at Coursera

Aplica conocimientos del Certificado Profesional de Soporte IT de IBM en casos prácticos. Mejora habilidades de resolución de problemas, comunicación y atención al cliente en entornos profesionales.

• Coursera
• 9 hours 59 minutes
• On-Demand
• Paid Course

Providing Technical Support for AWS Workloads

69 ratings at Coursera

Learn to troubleshoot AWS workloads, from infrastructure basics to advanced scenarios. Gain skills in problem-solving, using support tools, and implementing preventative measures for various AWS services.

• Coursera
• 7 hours 2 minutes
• On-Demand
• Paid Course

Technical Support Basics for Everyone

48 ratings at edX

Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree.

• edX
• 5 weeks, 9-12 hours a week
• On-Demand
• Free Online Course (Audit)

Dell

Dell Technologies Customer Service for Technical Support

21 ratings at Coursera

Master essential technical support skills for Dell, from handling customer interactions to managing complaints and building lasting relationships through proven service strategies.

• Coursera
• 11 hours 57 minutes
• On-Demand
• Paid Course

Providing Technical Support for AWS Workloads

Master AWS cloud infrastructure troubleshooting and support techniques, from EC2 and Lambda to VPC and RDS. Learn preventative measures, best practices, and effective problem-solving strategies for various customer scenarios.

• edX
• 3 weeks, 2-4 hours a week
• On-Demand
• Free Online Course (Audit)

Cyber Mentor

Practical Help Desk - Learn IT Fundamentals in 9 Hours

Master IT fundamentals through hands-on help desk scenarios and real-world troubleshooting techniques in this comprehensive 9-hour training program.

• YouTube
• 9 hours 23 minutes
• On-Demand
• Free Video

IT Support Technical Skills Helpdesk

4863 ratings at Udemy

Hands-on technical skills for IT support, covering active directory, desktop support, troubleshooting, and real-world technologies used in work environments. Ideal for aspiring helpdesk professionals.

• Udemy
• 10 hours 46 minutes
• On-Demand
• Paid Course

Cloud Support Essentials: A Technical Approach

25 ratings at Coursera

Develop essential CLI skills for AWS cloud support, covering Linux navigation, network troubleshooting, and common AWS scenarios to build a strong technical foundation in IT problem-solving.

• Coursera
• 10 hours 44 minutes
• On-Demand
• Paid Course

Dell

Dell Technologies Technical Support Career Introduction

24 ratings at Coursera

Gain essential skills and insights for a successful tech support career. Learn roles, responsibilities, interview strategies, and industry trends to excel in this dynamic field.

• Coursera
• 8 hours 14 minutes
• On-Demand
• Paid Course

Dell

Dell Technologies Networking & Security Technical Support

Master network troubleshooting and cybersecurity fundamentals while learning to identify threats, implement security frameworks, and develop incident management strategies for effective technical support.

• Coursera
• 10 hours 12 minutes
• On-Demand
• Paid Course

IT Support and Service Desk jobs -Crash Course for Beginners

1817 ratings at Udemy

Let me help you land your first job in IT. Learn about different roles, procedures, tools, and applications - Part 1

• Udemy
• 3 hours 45 minutes
• On-Demand
• Paid Course

Shopify or Woocommerce?

1255 ratings at Udemy

Make the right decision! Learn the pros and cons of Shopify and Woocommerce, and decide which is best for you.

• Udemy
• 1 hour 16 minutes
• On-Demand
• Free Online Course

Helm 3 - Package Manager For Kubernetes

764 ratings at Udemy

Master Helm 3 for efficient Kubernetes package management. Learn chart creation, templating, deployment automation, and advanced techniques. Gain expert troubleshooting skills for optimized application management in Kubernetes environments.

• Udemy
• 1 hour 23 minutes
• On-Demand
• Paid Course

IT Help Desk Ticketing Tool for L1 Support

534 ratings at Udemy

Learn How to Create, Update and Resolve the Tickets for EUC Support in Level1 using JIRA and Manage Engine.

• Udemy
• 4 hours 53 minutes
• On-Demand
• Paid Course

SAP Support Activities and SAP MM sample Support Tickets

454 ratings at Udemy

Roles of Support Consultant and sample Incidents, Service Requests and Change Requests

• Udemy
• 11 hours 14 minutes
• On-Demand
• Paid Course