Technical Support Courses and Certifications

Technical Diagnostics and Troubleshooting Techniques

181 ratings at Coursera

Apply systematic troubleshooting methodologies including root cause analysis to diagnose hardware, software, networking and performance issues across Windows, Linux and macOS, then document solutions in a capstone.

• Coursera
• 4 weeks, 5 hours a week
• Self-Paced
• Paid Course

IT Support and Service Desk jobs -Crash Course for Beginners

2130 ratings at Udemy

Let me help you land your first job in IT. Learn about different roles, procedures, tools, and applications - Part 1

• Udemy
• 3 hours 45 minutes
• Self-Paced
• Paid Course

Desktop IT Support Level 1 & 2 in real life (Troubleshooting

2125 ratings at Udemy

Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT

• Udemy
• 9 hours 13 minutes
• Self-Paced
• Paid Course

Capstone: Preparing to work as a Cloud Support Associate

50 ratings at Coursera

Prepare for Cloud Support Associate roles: troubleshoot and escalate technical issues, build a resume and online presence, rehearse technical interviews, and document an application architecture.

• Coursera
• 4 weeks, 3 hours a week
• Self-Paced
• Paid Course

Skills and Best Practices for Cloud Support Associates

28 ratings at Coursera

Learn the Cloud Support Associate role: apply troubleshooting methodologies, root cause analysis, post-mortem writing, automation and generative AI, and customer communication practices.

• Coursera
• 4 weeks, 1 hour a week
• Self-Paced
• Paid Course

Coursera

Technical Troubleshooting: Diagnostics, Networks, Customers

11 ratings at Coursera

Diagnose and resolve complex software and network incidents, manage network equipment, and explain solutions to non-technical stakeholders through current IT case studies.

• Coursera
• 2 hours 10 minutes
• Self-Paced
• Paid Course

Cisco CCST 100-140: Troubleshooting Peripheral and Hardware Issues

Troubleshoot power, connectivity, and usability faults: check CPU, RAM, GPU and storage compatibility, fix drivers in Device Manager, read status lights, and support printers and peripherals.

• Coursera
• 2 hours 39 minutes
• Self-Paced
• Paid Course

Cisco CCST 100-140: Troubleshooting and Safety

Build a troubleshooting workflow for customer interactions: run diagnostic procedures, document your process, mitigate fire, electrical shock and ESD risks, and recycle e-waste responsibly.

• Coursera
• 2 hours
• Self-Paced
• Paid Course

Cisco CCST 100-140: Operations, and Application Issues

Troubleshoot Windows, Mac, iOS, and Android issues: configure displays and encryption, manage updates, use Task Manager and Activity Monitor, set up email and collaboration apps.

• Coursera
• 5 hours 46 minutes
• Self-Paced
• Paid Course

Cisco CCST 100-140: Tools and Applications for IT Support

Use IT support tools to assist users remotely: Remote Desktop, TeamViewer, VNC and WebEx, plus search engines, knowledge bases, forums and AI for troubleshooting.

• Coursera
• 1 hour 59 minutes
• Self-Paced
• Paid Course

Aspectos básicos de la asistencia técnica

13411 ratings at Coursera

Introducción práctica al soporte de TI: ensambla computadoras, instala sistemas operativos, comprende Internet y aplica métodos de solución de problemas.

• Coursera
• 6 weeks, 4 hours a week
• Self-Paced
• Paid Course

Providing Technical Support for AWS Workloads

69 ratings at Coursera

Troubleshoot AWS workloads: diagnose common issues in Amazon EC2, AWS Lambda, and VPC, then apply preventative controls across Amazon S3, RDS, IAM, and AWS Organizations.

• Coursera
• 3 weeks, 2 hours a week
• Self-Paced
• Paid Course

Dell

Dell Technologies Technical Support for Hardware

22 ratings at Coursera

Diagnose and repair client and enterprise hardware: identify computer and server components, run diagnostics, and troubleshoot infrastructure including servers, networking, and storage.

• Coursera
• 4 weeks, 4 hours a week
• Self-Paced
• Paid Course

Dell

Dell Technologies Networking & Security Technical Support

12 ratings at Coursera

Troubleshoot network connectivity and security issues: networking components and layers, IP settings comparison, common cyber threats, security frameworks, and incident management strategies.

• Coursera
• 4 weeks, 3 hours a week
• Self-Paced
• Paid Course

IT Support Case Studies

9 ratings at edX

This Capstone course provides a series of case studies for demonstrating skills to perform in a Technical Support role. It also includes a practice exam to help you prepare for the CompTIA IT Fundamen

• edX
• 6 weeks, 6-8 hours a week
• Self-Paced
• Free Online Course (Audit)