Overview

Google, IBM & Meta Certificates — All 10,000+ Courses at 40% Off

One annual plan covers every course and certificate on Coursera. 40% off for a limited time.

This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in this field. In this course, you’ll consolidate your learning into action using a number of troubleshooting approaches. You’ll learn about troubleshooting issues relating to both hardware and software, as well as system-related issues across multiple operating systems. You’ll examine diagnostic tools to combat networking issues as well as system performance. Your skills are then showcased in the capstone project, where you will engage with a real-world scenario. You'll be provided with multiple diagnostic outputs and will be tasked with identifying the issue and recommending a solution. You'll also be required to document and communicate the troubleshooting process and outcome. After completing this course, you’ll be able to: • Apply a systematic approach to diagnose technical issues across different hardware and software environments • Implement troubleshooting skills to resolve problems effectively • Utilize diagnostic tools and techniques for problem resolution This is also a great way to prepare for the Microsoft MS-900 exam. By passing the MS-900 exam, you’ll earn the Microsoft 365 Fundamentals certification.

Syllabus

Introduction to troubleshooting methodologies

This module introduces structured troubleshooting approaches and problem-solving frameworks used in IT support. You will learn how to analyze issues using models like root cause analysis and apply systematic methods to diagnose and resolve hardware-related problems. The module builds foundational skills in identifying, documenting, and communicating technical issues effectively.

Troubleshooting operating systems

This module focuses on diagnosing and resolving software and system-related issues across operating systems such as Windows, Linux, and macOS. You will explore troubleshooting tools, analyze system errors, and handle cross-platform challenges, enabling you to resolve performance, compatibility, and configuration issues efficiently.

Advanced troubleshooting techniques

This module develops advanced troubleshooting capabilities for handling complex and uncommon technical issues. You will use diagnostic tools and system utilities to investigate system performance and networking problems, while applying structured approaches to identify root causes and implement effective solutions.

Final capstone project and assessment: Technical troubleshooting diagnostics

This module consolidates your troubleshooting skills through a real-world scenario where you diagnose issues, apply appropriate tools, and recommend solutions. You will demonstrate a systematic troubleshooting approach while documenting and communicating outcomes effectively, reflecting real IT support workflows.