Service Management Courses and Certifications

Service Management and Complaint Handling

481 ratings at Udemy

Improve service quality, manage customer relationships, and turn complaints into opportunities for growth. Learn effective complaint handling and service recovery strategies for business success.

• Udemy
• 1 hour 59 minutes
• On-Demand
• Free Online Course

Intro to Service Management with ITIL® 4

4417 ratings at LinkedIn Learning

Get an introduction to the world of service management and the main concepts covered on the ITIL® 4 Foundation certification exam.

• LinkedIn Learning
• 1 hour 39 minutes
• On-Demand
• Free Trial Available

EDUCBA

ITIL V4 Details of Four Dimensions of Service Management

105 ratings at Coursera

Explore the Four Dimensions of Service Management in ITIL V4, covering organizational structure, people management, information systems, and technology integration while emphasizing partner relationships and value stream optimization.

• Coursera
• 8 hours 13 minutes
• On-Demand
• Paid Course

IT Service Desk: Service Management

1115 ratings at LinkedIn Learning

Boost the value of your IT services by learning how to implement the latest service management best practices and processes.

• LinkedIn Learning
• 1 hour 24 minutes
• On-Demand
• Free Trial Available

Packt

IT Service Management: Career Guide

Discover IT service management fundamentals, career paths, and certifications to enhance organizational efficiency and advance your professional development in this strategic field.

• Coursera
• 8 hours 14 minutes
• On-Demand
• Paid Course

Discover how SREs balance change, velocity, and reliability while implementing risk mitigation techniques to maintain system stability and performance.

• IBM Training
• 1 hour
• On-Demand
• Free Online Course

Discover service management, problem management, and post-incident review techniques to reduce toil through rank-ordered actions and automation strategies for SREs.

• IBM Training
• 1 hour
• On-Demand
• Free Online Course

Discover key enhancements and updates for SAP Service Cloud Version 2 certification, preparing you to successfully maintain your professional credentials through assessment.

• SAP Learning
• 1 hour 10 minutes
• On-Demand
• Free Online Course

Discover how to successfully onboard and implement SAP Enterprise Service Management with guidance on provisioning, planning, enablement resources, and go-live preparation.

• SAP Learning
• 3 hours 25 minutes
• On-Demand
• Free Online Course

Master real-time workforce scheduling, planning, and dispatching for field service technicians using SAP's comprehensive management platform with mobile capabilities.

• SAP Learning
• 4 hours 20 minutes
• On-Demand
• Free Online Course

Microcredential

Atlassian IT Service Management (ITSM) Professional Certificate

Master IT service management through service desk operations, change processes, problem resolution, and performance monitoring to enhance organizational efficiency.

• LinkedIn Learning
• On-Demand
• Free Trial Available

Set up and use service management in Dynamics 365 Supply Chain Management

Master service management in Dynamics 365 Supply Chain Management, from setting up agreements and dispatching to working with service orders, subscriptions, and repair management for optimized customer service delivery.

• Microsoft Learn
• 3 hours 37 minutes
• On-Demand
• Free Online Course

Use Service Management in Microsoft Dynamics 365 Business Central

Aprenda a gerenciar serviços no Dynamics 365 Business Central, desde configuração até processamento, incluindo itens de serviço, pedidos, reparos e faturamento para operações eficientes e satisfação do cliente.

• Microsoft Learn
• 5 hours 36 minutes
• On-Demand
• Free Online Course

IT service operations and Service Desk management

6018 ratings at Udemy

Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam.

• Udemy
• 3 hours 1 minute
• On-Demand
• Paid Course

ISO/IEC 20000-1:2018. Service management system

4830 ratings at Udemy

Understand the requirements for a service management system according to ISO/IEC 20000-1

• Udemy
• 3 hours 15 minutes
• On-Demand
• Paid Course