IT Service Management Courses and Certifications

ITIL (Live Online)

22 ratings at CourseHorse

Build practical knowledge and skills in IT Service Management through the most widely adopted approach in the world.

• CourseHorse
• 24 hours
• Self-Paced
• $1,895.00

Coursera

What Are Service-Level Agreements (SLAs)?

16 ratings at Coursera

Explore Service-Level Agreements (SLAs): definition, components, types, benefits, performance measurement, and document creation. Gain practical skills to improve service delivery and manage expectations.

• Coursera
• 1 hour 22 minutes
• Self-Paced
• Paid Course

Coursera

Advanced ITSM with ServiceNow: Optimizing IT Operations

12 ratings at Coursera

Master ServiceNow ITSM capabilities to streamline IT operations, manage incidents and changes, and optimize service delivery with ITIL-aligned best practices and hands-on demos.

• Coursera
• 4 hours 8 minutes
• Self-Paced
• Paid Course

ITIL 4: Management Practices

11 ratings at Coursera

Explore seven key ITIL practices including continual improvement, incident management, and service desk operations to complete your service management expertise.

• Coursera
• 6 hours 20 minutes
• Self-Paced
• Paid Course

ITIL 4: Foundations and Framework

10 ratings at Coursera

Discover foundational IT service management principles, ITIL framework components, four dimensions of service management, and the Service Value System to deliver better customer value.

• Coursera
• 4 hours 30 minutes
• Self-Paced
• Paid Course

All You Need to Know About ITSM Processes In ServiceNow

1045 ratings at Udemy

Discover the core ITSM processes in ServiceNow, from incident management to knowledge bases, starting with the basics and progressing through key functionalities.

• Udemy
• 3 hours 32 minutes
• Self-Paced
• Paid Course

ITIL® 4 Foundation (Live Online)

8 ratings at CourseHorse

Develop a practical understanding of the key concepts and principles needed to manage modern IT-enabled services in the ITIL 4 Foundation course at the American Management Association.

• CourseHorse
• 24 hours
• Self-Paced
• $2,495.00

ITIL® Plan, Implement and Control Course (Live Online)

8 ratings at CourseHorse

Build the skills needed to support seamless organizational change while maintaining reliable, high-performing digital services.

• CourseHorse
• 20 hours
• Self-Paced
• $1,995.00

Coursera

ServiceNow Basics: IT Automation & AI-Powered Workflows

Master ServiceNow platform navigation, AI-driven workflow design, and automation tools like Predictive Intelligence and Virtual Agent to streamline IT operations and enhance service efficiency.

• Coursera
• 3 hours 37 minutes
• Self-Paced
• Paid Course

ITIL 4: Core Principles and Components

Master ITIL 4's seven guiding principles and service value system components to implement holistic service management practices effectively.

• Coursera
• 5 hours 10 minutes
• Self-Paced
• Paid Course

Coursera

Hands-On Automation with n8n & Workato

Master automated workflow orchestration using n8n and Workato to eliminate manual document routing, implement resilient error handling, and optimize AI classification for IT operations.

• Coursera
• 2 hours 49 minutes
• Self-Paced
• Paid Course

ITIL 4 Awareness

Discover ITIL 4 fundamentals and service management principles to deliver better value to customers through effective IT service management practices and frameworks.

• Coursera
• 4 hours 25 minutes
• Self-Paced
• Paid Course

LearnKartS

Information Security Incident Management

Master CISM-aligned incident management skills—covering response planning, BIA, BCM, DRP, containment, recovery, and forensics—to lead with confidence during cyber incidents.

• Coursera
• 12 hours 9 minutes
• Self-Paced
• Paid Course

Packt

The Service Desk Handbook

Master service desk management with ITSM strategies, team building, performance metrics, AI integration, and best practices to optimize IT support operations and enhance service delivery.

• Coursera
• 3 hours 52 minutes
• Self-Paced
• Paid Course

Packt

Ten Steps to ITSM Success

Master IT Service Management with a structured 10-step framework covering strategic planning, role definition, ITIL alignment, and continuous improvement for enterprise IT transformation.

• Coursera
• 8 hours
• Self-Paced
• Paid Course